Wireless Sales Supervisor

Staples Canada•Sherbrooke, QC

7d•Onsite

About The Position

As the Working and Learning Company, Staples Canada is a dynamic, inspiring partner to its customers and communities. Staples inspires people to work smarter, learn more and grow every day, seeking individuals who are curious, approachable, passionate, and enjoy finding solutions. The Wireless Sales Supervisor is a champion of the customer experience in the wireless department, assisting consumers and business customers in achieving their working & learning goals by sharing knowledge, experiences, and enthusiasm for the latest wireless tech products, services, and trends. Primarily a sales position, this role involves partnering with management to determine and deliver on daily financial and non-financial goals. The supervisor is passionate about wireless technology, continuously grows their knowledge through ongoing self-development, and interacts with the larger store team and other business units by sharing expertise.

Requirements

2+ years of Wireless Sales experience
Ability to resolve clients concerns in a diplomatic manner
Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
Capacity to work independently and seek out assistance as required

Nice To Haves

Completion of post-secondary education is preferred
1+ years in a supervisory role with direct accountability for achieving sales targets is preferred

Responsibilities

Partner with management to identify and achieve short and long-term goals for the wireless department
Ensure team understands connection between store financial success and the wireless department
Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
Effectively resolve customer concerns and escalates to management when appropriate
Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
Provide management with relevant sales information
Participate in the recruitment, hiring and onboarding processes within their department
Be accountable for training and coaching associates in all aspects of sales and customer engagement
Understand and adhere to all asset protection and privacy policies, and coach others to do so as well