W2510

OSL Retail Services Inc•Rhinelander, WI

5d•$50,000 - $65,000•Onsite

About The Position

OSL, a leader in outsourced sales services partnering with Walmart Canada, is seeking an exceptional Wireless Manager to spearhead operations at their kiosk locations. This role involves ensuring seamless customer experiences and robust sales performance. The ideal candidate will leverage retail management skills in wireless or electronics to build and guide a sales team, optimize operations, and boost profitability. The Wireless Manager will report directly to the District Manager and is responsible for the efficiency and effectiveness of their assigned kiosk. This position offers a competitive base salary, commissions, quarterly performance bonuses, employee discounts (including up to 50% off wireless services), and RRSP matching. The role also includes paid vacation, comprehensive training, career development opportunities, and support through an Employee Assistance Program and OSL's People and Culture Programs.

Requirements

Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts

Nice To Haves

Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards

Responsibilities

Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery.
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed.
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards.
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes.
Analyze sales figures, forecast future sales, and adapt strategies to market trends.
Coordinate with the marketing department to implement promotional campaigns and sales initiatives.
Ensure compliance with all company policies and procedures as well as legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment.
Report to upper management on sales results, potential customer issues, and the overall performance of the department.
Various other duties, as needed.