W1867

OSL Retail Services Inc•Cockeysville, MD

13d•$50,000 - $65,000•Onsite

About The Position

OSL, a leader in outsourced sales services and a partner of Walmart Canada, is seeking a dynamic Wireless Manager to oversee operations at their kiosk locations. The role involves leading a sales team, ensuring excellent customer experiences, and driving sales performance. The Wireless Manager will be responsible for optimizing operations, boosting profitability, and meeting sales targets through expert advice and superior customer service. This position reports directly to the District Manager and requires strong retail management skills in wireless or electronics.

Requirements

Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts
Flexibility to work various schedules, including days, evenings, and weekends

Nice To Haves

Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards

Responsibilities

Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
Analyze sales figures, forecast future sales, and adapt strategies to market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with all company policies and procedures as well as legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
Report to upper management on sales results, potential customer issues, and the overall performance of the department
Various other duties, as needed

Benefits

Competitive base salary
Commissions
Quarterly performance bonuses
Extensive employee discounts (up to 50% off wireless services)
RRSP matching
Paid vacation
Comprehensive training
Career development opportunities
Employee Assistance Program
Participation in OSL's People and Culture Programs (OSL Cares and the Women's Empowerment Mission)
Daily access to earnings through Dailypay & Wisely cards