Wireless Sales Manager - W1970/W2118/W2964/

OSL Retail Services Inc • Lunenburg, MA

22h • $50,000 - $65,000 • Onsite

About The Position

OSL, a leader in outsourced sales services, is partnering with Walmart Canada to manage over 350 wireless kiosk locations. They are seeking a Wireless Manager to lead operations at their location, ensuring excellent customer experiences and strong sales performance. The role involves leading a sales team, optimizing operations, and increasing profitability. The manager will report directly to the District Manager and is expected to embody OSL's innovative spirit and performance standards.

Requirements

• Retail management experience in wireless or electronics
• Demonstrated ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills, essential for effective leadership and customer interactions
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
• Physical ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts

Nice To Haves

• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
• Analyze sales figures, forecast future sales, and adapt strategies to market trends
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives
• Ensure compliance with all company policies and procedures as well as legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
• Report to upper management on sales results, potential customer issues, and the overall performance of the department
• Various other duties, as needed

Benefits

• Competitive base salary
• Commissions
• Quarterly performance bonuses
• Up to 50% off wireless services
• RRSP matching
• Paid vacation
• Comprehensive training
• Career development opportunities
• Employee Assistance Program
• OSL's People and Culture Programs (OSL Cares and the Women's Empowerment Mission)
• Daily access to earnings through Dailypay & Wisely cards
• Various discount programs
• Personalized in-store and online LMS training
• Partnerships with educational institutions like Franklin University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed