Hiring Event for Wireless Retail Sales Associate 19th MAY MANAHAWKIN | North Main St Spanish Speaking preferred

Arch Telecom•Manahawkin, NJ

3d•Onsite

About The Position

We are a national Wireless Preferred Retailer with over 200 retail stores across the U.S., providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Our Mobile Associates (MA) work as part of a Retail Team to bring the brand to life, acting as brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus, immersing themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Requirements

A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.

Nice To Haves

Spanish Speaking preferred

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and Internet of Things (IOT) devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate how our coverage stacks up in the customer's neighborhood and why plans and services allow customers to live unlimited.
Redefine how wireless is done, down to device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources.
Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company's success.
Be willing to have a good time while providing first-class customer experience.