Wireless Retail Sales Associate FRANKLIN LAKES | Franklin Ave
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Its Mobile Associates work on a retail team as brand ambassadors, creating energy around products and services and prioritizing customer needs. They build customer relationships, learn to identify needs, and educate customers by demonstrating and recommending devices and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert after training completion. Mobile Associates help customers continue their shopping journey, demonstrate technology, and recommend personalized solutions such as accessories and Internet of Things devices. They guide customers through purchases with thoughtful questions and informative answers, and approach sales and service needs with patience, honesty, and empathy. Associates learn digital tools, complete training on store experiences and systems, and partner with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support a seamless customer experience. The role is based at the Franklin Ave store in Franklin Lakes, New Jersey, and is listed as full-time or part-time. Full-time employees are offered health benefits.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
Responsibilities
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Sell personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with business and customer service colleagues to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Develop peer relationships and contribute to shared accountability for the company’s success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
