Wireless Retail Associate Manager LAKE MARY | Lake Emma Rd

Arch Telecom • Lake Mary, FL

3d

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Retail Associate Managers work as part of a retail team to represent the brand, create energy around products and services, and prioritize customer needs. This is a learning role: the associate manager builds required skills alongside the team and assists the Retail Store Manager with store operations and coaching.

The role focuses on delivering a high-quality customer experience through needs discovery, product demonstrations, personalized device and service recommendations, and relationship building. Associate Managers use digital tools to explain coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. They complete training in the in-store experience, systems, processes, and reference resources, and partner with employees across business and customer service channels to resolve issues and identify small-business leads.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership ability and confidence in a fast-paced sales environment.
• Willingness to lead teammates, share best practices, serve customers, and resolve issues.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with both teammates and customers.
• Prior wireless sales experience.
• Full-time availability for 40 hours.

Responsibilities

• Provide customer service and build customer loyalty through a high-quality in-store experience.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore individual customer needs and demonstrate current technology in store.
• Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to team accountability and company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED