Telecommunications, Associate

Peraton•Germantown, MD

About The Position

The Wireless Program Specialist serves as a technical expert for all wireless telecommunications services supporting the Department of Energy (DOE) enterprise, including all DOE Headquarters and field site locations. This position manages all wireless lines, mobile device procurement, inventory, billing accounts, and carrier relationships across the DOE enterprise. The specialist supports a small team responsible for end-to-end wireless service delivery — from device procurement through carrier management, inventory tracking, and customer support. The position works in close coordination with the federal lead and program management.

Requirements

Must be a US Citizen
Must be able to obtain and maintain a Department of Energy (DOE) security clearance
Experience managing wireless services for large, geographically distributed organizations
Experience procuring mobile devices directly from major carriers
Experience managing large-scale device upgrade or refresh projects
Proficiency with wireless carrier portals and account management platforms
Experience managing carrier billing accounts and coordinating with third-party billing management teams
Familiarity with federal procurement processes for mobile devices and wireless services
Experience processing device returns, credits, and billing notifications with carriers
Strong written and verbal communication skills

Nice To Haves

Experience supporting DOE or other federal agency wireless programs
Familiarity with bulk wireless plan management and overage mitigation strategies
Experience coordinating device asset tagging with property management teams

Responsibilities

Serve as a wireless specialist for all wireless lines across DOE Headquarters and field sites, managing the full lifecycle of all wireless services and accounts.
Procure mobile devices directly from carriers, processing purchases and coordinating fulfillment for DOE customers and field site personnel.
Coordinate, pack, and ship mobile device orders to customers once equipment has been processed and recognized in the government database.
Process and ship returned devices to vendors for credits; notify billing of all return transactions.
Modify and update existing wireless lines per customer and organizational requests, including plan changes, disconnects, user updates, and transfers.
Communicate with vendors regarding current, upcoming, and expiring promotions to pass cost savings to DOE customers.
Work with vendors to analyze device support phase-out timelines and provide upgrade timelines to EITS customers.
Manage pager support and acquisitions for organizations requiring one-way communications at secured locations.
Populate and maintain the DAYS (DOE At Your Service) system with all DOE/government-approved devices, accessories, and services for the Agency service catalog.
Lead and coordinate the upcoming bulk upgrade of approximately 5,000 mobile devices across the DOE enterprise.
Develop and maintain upgrade timelines, track device eligibility, coordinate logistics with carriers and shipping, and report status to federal lead and program management.
Coordinate with field sites to ensure devices are properly processed, shipped, and tracked throughout the upgrade cycle.
Manage all wireless device and line inventory for DOE Headquarters and field site locations.
Record all MACD (Moves, Adds, Changes, Deletes) updates to the telecom inventory database within required SLA timelines.
Coordinate with MA for tagging of all HQ devices received.
Update plans and other modifications in Service Tracking for bulk recommended changes.
Resolve inventory discrepancies identified by Agency billing systems.
Support inventory audits, data calls, and Agency/government inquiries as required.
Manage all wireless carrier accounts on behalf of DOE, including account-level oversight, plan management, and issue resolution.
Coordinate with Four Points on billing activities.
Ensure billing notifications are submitted for all device returns and credits.