Wireless Network Reliability Engineer, Infrastructure Services

Apple

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About The Position

Join Apple’s Information Systems and Technology (IS&T) organization, the engine behind everything Apple does for customers and for the people who build for them. IS&T is Apple’s central nervous system, supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly. Infrastructure Services, part of IS&T, is the foundation of Apple's global network operations, managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. We are seeking a Wireless Network Reliability Engineer to spearhead innovation and deliver cutting-edge solutions to Apple’s premier retail stores. Your contributions will directly impact the experience of Apple's customers and employees.

Requirements

• 7+ years in network engineering; 4+ years focused on wireless solutions, including IEEE 802.11 standards, encryption, WIDS, rogue detection, 802.1x, OWE, RADIUS, and EAP-TLS
• Experienced in high-density wireless network deployments
• Familiar with wireless technologies from Cisco, Aruba (Wireless Controller, AOS10, IAP, Airwave, ClearPass), Mist Wireless, Meraki Wireless, Cisco ISE, AirOS, IOS-XE, Cisco DNAC, or Splunk
• Experienced with wireless tools such as Spectrum Analyzers, Protocol Analyzers, RF Planning tools, and Site Survey Tools
• Experienced with of TCP/IP (IPv4/IPv6), routing, and switching
• Knowledgeable in wireless client chipset/driver and RF engineering with consideration of regional frequency and power regulations

Nice To Haves

• Over 10 years of hands-on experience with wireless solutions and wireless network infrastructure
• Experienced with in automation, tooling, and scripting, with preferred expertise in Ansible and Python
• Experience in leveraging AI and prompt engineering to manage large datasets to find and solve application, network or RF issues.
• Certifications CWNA/CWDP/CWSP, Cisco CCNP Wireless / CCIE, Aruba ACMP/ACEP, or equivalent
• Willingness to participate in scheduled off-hour on-call support several weeks per year.
• Active industry certifications such as CCNP, CCIE, Fortinet NSE / FCSS / FCP, or equivalent credentials.
• BS in Computer Science or a related field or equivalent job-related experience

Responsibilities

• Solve, design, and implement wireless infrastructure across Apple Retail Stores, working with IEEE 802.11 standards, encryption protocols, 802.1x, RADIUS, and EAP-TLS, handling multi-vendor solutions.
• Act as a Tier 3 escalation point, addressing complex networking challenges.
• Collaborate with vendors.
• Partner with Engineering and Architecture to evaluate new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree