Wireless, IoT & Network Project Manager (Aruba Central)

INTOWN SUITES

10d•Hybrid

About The Position

This role is responsible for administering and optimizing the company-wide wireless infrastructure using Aruba Central, managing IoT integrations and network enablement, and leading wireless, IoT, and telecom projects. The position also involves overseeing vendors, MSPs, and telecom carriers, as well as maintaining documentation and driving continuous improvement. The company emphasizes a culture of passion and customer focus, with a mission to make every guest stay memorable through small gestures that make a big difference.

Requirements

5–10 years of progressive experience in wireless networking and enterprise network support, preferably in hospitality, multi-site retail, or similarly distributed environments.
Aruba certifications (ACMA/ACMP/ACSP or equivalent).
Familiarity with NAC / zero-trust segmentation and network security best practices.
Experience with captive portals, PMS integrations, or WiFi analytics platforms.
Formal PM exposure and tools.
Hands-on experience with Aruba Central managing enterprise wireless deployments.
Strong wireless networking background (WLAN design, RF fundamentals, roaming, interference mitigation, troubleshooting).
Experience supporting guest-facing/WiFi or other high-availability customer networks.
Proven success integrating and supporting IoT systems on enterprise networks (segmentation, device onboarding, secure access).
Experience with vendor management, including MSP management and telecom oversight.
Demonstrated project management experience leading multi-site technical deployments, coordinating stakeholders, and tracking scope/schedule/budget.
Excellent communication skills with the ability to translate technical issues for non-technical audiences.
Must have excellent communication skills and ability to interact with guest and co-workers in a professional and respectful manner.
Ability to respond to requests with efficiency and empathy.
Ability to handle a fast-paced environment with competing priorities.
Proficiency in MS Windows and various IT software packages from Microsoft Office to other PMS solutions.
Ability to compose and express thoughts in a clear and concise way to ensure effective communication.

Nice To Haves

Prior experience working in a hospitality industry preferred.

Responsibilities

Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting.
Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity.
Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference.
Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.
Own end-to-end reliability and user experience of guest WiFi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance.
Partner with property teams to troubleshoot escalated guest WiFi issues quickly and professionally.
Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.
Design and support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.).
Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality.
Collaborate with application, cyber, and operations teams to validate device interoperability, performance, and supportability before large-scale rollout.
Lead wireless, IoT, and telecom projects from initiation through closeout, including requirements gathering, scope definition, scheduling, risk tracking, and status reporting.
Build project plans, milestones, and rollout playbooks for multi-site deployments.
Coordinate cross-functional stakeholders to ensure smooth execution.
Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests.
Produce clear executive-ready updates on progress, blockers, costs, and outcomes.
Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners.
Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines.
Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties.
Maintain accurate vendor documentation, inventories, pricing, and escalation paths.
Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation.
Track recurring incidents and implement root-cause fixes to reduce downtime.
Recommend upgrades, tooling, and architecture improvements to support growth and modernization.
Other duties as assigned by management.