Wireless Customer Service Representative - Paid Training Provided

EchoStar•Chandler, AZ

22d•Onsite

About The Position

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.

Requirements

High school diploma or GED required
Ability to work full-time on-site
Flexible to work shifts which can include evenings, weekends, or holidays
Smartphone or device with active network connection
Pre-employment screen required
Customer Service
Dependability
Resilience
Problem Solving
Continuous Development
Multitasking
Integrity

Responsibilities

Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
Maintain strong knowledge of our wireless products, accessories and pricing plans
Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base