Wire Transfer Supervisor

First Western • Quinte West, ON

2d • Onsite

About The Position

The Wire Transfer Supervisor oversees daily processing of domestic and international wire transfers, ensuring timely, accurate, and compliant execution. You will supervise the wire team, enforce dual‑controls and verification procedures, and serve as the escalation point for complex or high‑risk wire activity. This role partners with Fraud, BSA, Compliance, and correspondent banks while supporting audits, reviews, and system enhancements. You will also evaluate workflows, recommend automation, and drive continuous improvement.

Requirements

• 3–5 years of bank operations or financial services experience (required).
• Intermediate proficiency with Microsoft Office.
• Strong understanding of bank operations, wire standards, and industry requirements.
• Excellent communication skills; ability to influence and partner effectively.
• Strong analytical, problem‑solving, and decision‑making skills.
• Ability to work in fast‑paced, time‑sensitive environments.
• High adaptability, resiliency, and ability to work independently.

Nice To Haves

• Bachelor’s degree in business administration, finance, or accounting (preferred).
• 0–3 years of management or supervisory experience (preferred).

Responsibilities

• Supervise daily processing of incoming and outgoing domestic and international wire transfers.
• Monitor wire queues, pending items, recalls, amendments, and investigations.
• Support onboarding and cross-training to ensure coverage and business continuity.
• Ensure wires are processed accurately, timely, and in accordance with bank policy and cut-off times.
• Enforce dual controls, segregation of duties, and callback verification procedures providing guidance and approvals for daily tasks.
• Trains associates, providing coaching and oversight for the coverage of wire transfer daily duties.
• Identify and mitigate risks associated with wire transfers, such as fraud, and implement contingency plans for operational disruptions.
• Provide high-quality client service and technical support to internal and external clients regarding wire transfer issues.
• Continuously evaluate and improve operational workflows, identify opportunities for automation, and enhance efficiency.
• Monitor key performance indicators, analyze trends, and generate reports to identify areas for improvement and risk mitigation.
• Assist with wire-related audits, exams, and internal control reviews.
• Document and remediate audit findings and operational gaps.
• Partner with Fraud, BSA, and Compliance teams on wire-related fraud incidents.
• Coordinate with correspondent banks, Fedwire, and SWIFT partners as needed.

Benefits

• Competitive base salary: $63,500 - $95,500/YR, plus strong bonus potential.
• 401(k) plan with employer match.
• Paid parking and transportation benefits.
• Comprehensive health and wellness benefits, including: Health savings accounts (HSA), Flexible spending accounts (FSA), Medical, dental, and vision coverage
• Generous paid time off and bank holidays.
• Access to training and professional development programs.
• Sponsorship and support for obtaining professional certifications.
• A culture of collaboration, continuous improvement, and shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level