Wire Transfer Specialist I
First Financial Bank•Cincinnati, OH
•$18 - $21•Hybrid
About The Position
The Wire Transfer Specialist will perform basic and complex tasks to support the Wire Transfer Department. This role requires a medium skill set and involves handling escalated issues and resolution needs. The shift for this position is 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM depending on current staffing needs. This role is hybrid remote work and on site at our Pictoria location.
Requirements
- 0-3 Years minimum experience
- Prior Banking Operations or Retail Banking experience
- Strong customer service experience, including client issue resolution
- Basic knowledge of appropriate banking software (i.e. Jack Henry)
- Basic knowledge of Microsoft Office Word & Excel
- High School Diploma or equivalent
- Ability to learn and comply with Federal Reserve Regulations
- Basic knowledge of Fedwire format specifications and mapping
Nice To Haves
- Ability to multitask
Responsibilities
- Performs tasks to support the Wire Transfer Department such as routine data entry, basic calculations, file maintenance, client support, and other duties as assigned. Ability to multitask.
- Wire Transfer Entry using bank software
- Clerical Duties (i.e. filing, scanning)
- Performs basic wire research using Fedwire access, commercial banking software and bank systems.
- Fraudulent transaction research and recall using Fedwire messaging
- Admin Duties (i.e. escalation of issues, query writing, reporting)
- Document and Data Review
- Ability to learn and comply with Federal Reserve Regulations
- Basic knowledge of Fedwire format specifications and mapping
- Ticket processing for items in Service First from internal business partners
- Communication with other financial institutions using appropriate verbiage and a professional manner.
- Level 1 Issue Research & Resolution
- Handles internal/external telephone calls
- Work with vendors to resolve system issues
- Balancing & Reconciliation
- May be asked to participate in special project (i.e. conversion, release, disaster recovery)
- Other duties as assigned
Benefits
- Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
- Incentive Eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
