WIOA Senior Case Manager (Charlottesville)

Rappahannock Goodwill•Charlottesville, VA

1d•Onsite

About The Position

The WIOA Senior Case Manager assists Workforce Innovation and Opportunity Act (WIOA) participants with developing individualized training plans using assessment results and Labor Market Information. The role identifies participant barriers and develops plans to address them, supports enrollment in training, tracks progress, and provides supportive services as needed. The Senior Case Manager also trains and mentors other case managers, works with program supervisors on program expenditures, maintains client files, determines participant eligibility, and provides job-search assistance and transition planning for unsubsidized employment. The position provides case management, standardized assessments, guidance, and counseling; develops client service strategies and goals; and helps ensure clients receive appropriate training and education. It also builds community business contacts, works with employers on plans to employ and train clients, tracks program costs and expenditures, submits required documentation, and prepares and distributes weekly reports. The work is performed in an office environment, with occasional travel, including use of a personal vehicle, and a variable work schedule.

Requirements

Good written and verbal communication skills.
Strong digital skills, including Microsoft Office Suite, cloud-based computing, and online data-tracking systems.
Strong organizational and team-training skills.
Ability to stand and move around for extended periods.
Ability to climb, talk, hear, stoop, kneel, crouch, reach, handle, carry, push, pull, and lift objects up to 50 pounds.
Ability to travel occasionally, including using a personal car.
Ability to work a variable schedule.

Nice To Haves

A college degree is preferred; a combination of work experience and education may be considered as a substitute for the educational preference.

Responsibilities

Assist WIOA participants in developing individualized training plans based on assessment results and Labor Market Information.
Identify participant barriers and develop plans to overcome them.
Assist participants with training enrollment, track their progress, and provide supportive services as needed.
Train, coach, and mentor other case managers and new case manager staff in best practices.
Work with program supervisors to approve, process, and track program expenditures.
Maintain comprehensive client files.
Determine eligibility for interested adults, dislocated workers, and youth.
Provide clients with job-search assistance and plan for transition to unsubsidized employment.
Provide individual case management, standardized assessments, guidance, and counseling.
Complete follow-up reports.
Develop service strategies and goals with clients.
Help ensure each client obtains training and education appropriate for success.
Develop business contacts in communities served.
Contact employers and develop plans to employ and train clients.
Accurately determine costs for training, work experience, and supportive services.
Submit required forms, bills, invoices, and other paperwork.
Run and distribute weekly reports to case managers.
Support financial tracking of WIOA programs.
Perform other duties as assigned.