WIOA Case Manager (Workforce Development)
About The Position
Lawrence Hall provides a wide range of therapeutic, wellness, and skill development services to Chicagoland youth, families, and communities affected by lasting trauma. Our Workforce Development program supports career development for young adults experiencing racial, socioeconomic, and other disparities at every phase of their employment journey. This role is part of the Cook County Workforce Partnership's Workforce Innovation and Opportunity Act (WIOA) program for out-of-school Chicago youth and young adults (ages 14 – 24). Through partnerships with local employers and organizations, we ease the path to employment for those with education gaps and prior justice involvement by providing free GED education, job training, placement, justice-involved record expungement, trauma coaching, and targeted career preparation. As a Case Manager in our WIOA program, you'll help youth overcome barriers, navigate education gaps, and build career confidence one step at a time. In this role, you'll be part of a passionate, field-based team helping out-of-school young people achieve stability, earn specialized credentials, and transition successfully into sustainable employment.
Requirements
- Bachelor's degree in a human services field (or a High School Diploma/equivalent with 3 years of related youth-work experience).
- Valid Illinois driver's license, reliable personal vehicle, and proof of auto insurance.
- Strong organizational, time-management, and computer literacy skills.
- Ability to pass required background checks and drug screening.
- High emotional intelligence, empathy, and strong communication skills.
Nice To Haves
- Prior experience working in trauma-informed environments with youth and families.
- Familiarity with positive youth development frameworks and strength-based approaches.
- Outreach or recruitment skills to engage eligible youth into community programs.
Responsibilities
- Build trusted relationships with youth through intake assessments and individualized achievement planning.
- Assist youth with obtaining job placement
- Provide vital life-domain coaching in employment, education, housing, and mental health.
- Deliver one-on-one mentoring and positive behavior modeling in the field.
- Coordinate with families, mentors, employers, and schools to build a strong wrap-around support network.
- Navigate community resources to connect youth with critical, localized social service systems.
- Maintain accurate, timely documentation across program funding data systems.
Benefits
- Average of 17-25 days PTO + 9 holidays
- Medical insurance - HMO and PPO options
- Dental insurance - HMO and PPO options
- Vision insurance
- 401(k) with up to 5% employer match and auto-vesting
- Flexible Spending Accounts (FSA) - Medical and Dependent Care
- Pre-tax Commuter benefits - Parking and Transit
- 100% employer-paid Basic Life and AD&D Insurance
- Voluntary Life Insurance for Employees, Spouses, and Children
- Accident and Critical Illness Insurance
- Short-Term and Long-Term Disability
- 100% employer- paid Employee Assistance Program (EAP) for free counseling and life resources
- Wellness Reimbursement Program
- Employee Referral Bonus up to $1,500
- Continuing Education Units (CEUs) for licensed employees
- Public Service Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
