Winter Operations Manager (Relocation Assistance Available)

Inland Group of Companies•St. John's, NL

2d•Onsite

About The Position

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist. Reporting to the Station Manager, the Winter Operations Manager is responsible for leading the safe, efficient, and compliant operation of aircraft de-icing, glycol recovery, pad valve management, and fluid processing activities. This role provides operational leadership, employee development, regulatory compliance oversight, equipment and facility coordination, and customer service support while fostering a strong safety culture and maintaining positive relationships with customers, airport partners, and other stakeholders.

Requirements

Minimum five years of airline operations experience, including areas such as customer service, maintenance, de-icing operations, facility operations, and safety or regulatory compliance.
Previous supervisory and/or management experience in an operational environment.
Working knowledge of regulatory requirements, airline procedures, aircraft handling practices, warehouse operations, and station equipment.
Ability to successfully complete IDS's de-icing training program, including classroom and on-the-job training.
Strong leadership, mentoring, coaching, and employee development skills.
Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Excellent verbal and written communication skills with the ability to lead teams, prepare reports, share information effectively, and adapt to changing business needs.
Flexible schedule required due to the seasonal nature of operations and weather-dependent operational demands.
Valid driver's license with an acceptable driving record required.
Valid RAIC and AVOP required; ROC-A certification required.

Nice To Haves

Post-secondary education in Aviation Management, Business Management, or a related field is considered an asset.

Responsibilities

Lead daily winter operations, including aircraft de-icing, glycol recovery, pad valve management, and fluid processing activities while ensuring safe and efficient service delivery.
Promote and enforce a strong safety culture, regulatory compliance, environmental stewardship, and adherence to company policies, procedures, SOPs, and operational plans.
Supervise, coach, schedule, and evaluate winter operations staff while supporting recruitment, onboarding, training, certification tracking, and employee development.
Monitor weather and operational requirements to determine staffing needs, coordinate resources, and improve productivity through cross-training and workforce planning.
Oversee operational documentation, reporting, training records, inventory records, and other required company and regulatory documentation.
Coordinate equipment maintenance programs, spare parts inventories, storm preparedness activities, snow removal efforts, and facility operational readiness.
Support fluid management programs, including fluid handling, storage, transfers, disposal processes, tracking, segregation requirements, and environmental compliance.
Maintain effective communication and strong working relationships with employees, customers, airport authorities, airlines, contractors, suppliers, and regulatory agencies.