Winner's Club Representative

MOHAWK CASINO • Town of Bombay, NY

4h • $0 - $17 • Onsite

About The Position

Provide exceptional front line guest service in Winners Club. Responsible for providing guest information regarding promotions, and special events.

Requirements

• High School Diploma or General Education Degree (GED)
• One to three months related experience.
• Previous work experience providing exceptional guest service.
• Excellent computer knowledge, typing and data entry abilities.
• Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License which requires a criminal background check.
• Must pass a drug test for illegal substances prior to employment being confirmed.

Responsibilities

• Is exceptionally friendly, helpful and courteous when dealing with guests and fellow associates.
• Ability to work with various computer systems.
• Follows promotions P&P’s and executes accordingly.
• Keep up to date on all promotions and events and able to relay to customers.
• Assists guests with win/loss requests and sends to Revenue Audit.
• Assist guests with accessing free credit and other issues.
• Capable of handling routine customer complaints and incidents and exhibits discretion in identifying situations that require the attention of the Manager.
• Maintains and orders daily inventory of club.
• Issue and redeem promotional comps, coupons, maintain daily reports using Patron Management System.
• Enroll guests in Winners Club.
• Handle guest issues regarding locked PINs, lost cards, duplicate accounts and other IGT Advantage system guest situations.
• Answers incoming telephone calls in prompt and courteous manner, and able to provide information to any inquiries.
• Maintains accurate guest information and confidentiality of all guest accounts.
• Other duties as assigned by the Winners Club Manager/Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED