Winner Circle

Dave & Buster's Inc.•Houston, TX

1d•$7 - $12

About The Position

The Winner’s Circle position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role requires strong communication skills to guide Guests through their Midway experience and deliver a fun, timely, and accurate service experience. Responsibilities also include merchandise and ticket handling, maintaining displays and cleanliness, and supporting a cooperative working environment with other Team Members. Candidates must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be available to work days, nights, and/or weekends as required.

Responsibilities

Deliver a welcoming Guest experience in an environment focused on food, drinks, and games.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when needed, and suggest alternatives where appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests enthusiastically, assist with requests and questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Control costs by accurately weighing tickets and scanning merchandise.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory and conduct inventory during or after shifts when applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including keeping plush items and shelves stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative, harmonious, and productive working climate.