Winery Concierge

The Wonderful Company • Napa, CA

17d • $24 - $26 • Onsite

About The Position

A new era of luxury hospitality is coming to Napa. Opening this year, Lewis Cellars will build on its legacy, now with a reimagined estate and a world-class culinary program led by our MICHELIN-Starred Executive Chef. This is more than just a new tasting room—it's an opportunity to shape something extraordinary at a destination where handcrafted wines meet exceptional service. As we prepare to unveil this incredible property, we seek passionate professionals to be part of the journey—bringing warmth, expertise, and a commitment to providing unparalleled customer service. If you’re passionate about hospitality, fine wine, and creating unforgettable guest experiences, this is your chance to be part of something truly special. We are seeking an enthusiastic and customer-focused individual to join our team as a Winery Concierge. In this role, you will be the first point of contact for guests, ensuring a warm and inviting experience as they visit our winery. Your role will involve greeting guests, managing reservations, facilitating tastings, and providing exceptional customer service in a fast-paced and enjoyable environment. This full-time role requires a flexible schedule, including weekends and holidays, and the ability to work evening shifts as needed.

Requirements

• Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
• Basic knowledge of wines and the wine-making process (willingness to learn is a plus)
• Proficiency with reservation software and basic office tools; Tock, Commerce 7
• Flexibility to work weekends, holidays, and evenings as needed
• Ability to multitask and remain composed in a fast-paced environment
• Ability to follow instructions and work independently or as part of a team
• Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
• Strong organizational and time management skills
• Strong communication and interpersonal skills
• High School diploma or equivalent

Nice To Haves

• willingness to learn is a plus

Responsibilities

• Welcomes guests with a friendly and professional demeanor, creating a positive first impression
• Answers questions about the winery, its history, and the products offered
• Guides visitors to the appropriate tasting areas, tours, or events
• Handles phone and online inquiries regarding reservations, events, and tours
• Schedules and confirm bookings, ensuring proper coordination with other winery departments
• Assists in setting up and organizing the tasting room and reception area
• Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
• Promotes and processes wine and merchandise sales
• Assists guests with purchasing wine club memberships or special event tickets
• Maintains accurate records of reservations, visitor counts, and purchases
• Handles guest feedback and escalates issues to management as needed
• Supports winery-hosted events, including private tours, corporate gatherings, and weddings
• Provides logistical support and maintain an upbeat atmosphere during events

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans
• 401k with match eligibility
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Company-provided funds to allocate to up to three charities of your choice through Wonderful Giving
• Opportunity to contribute to group service projects within our local communities through Wonderful Neighbor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED