Wine Steward

Marriott•Goleta, CA

3d•Onsite

About The Position

The Wine Steward is responsible for issuing, opening, and serving wine and champagne bottles, answering guest questions about wine origin, vintage, and style, and maintaining the wine list and MICROS system. This role involves pairing and suggesting wines to complement menu items, attending wine tastings, developing vendor relationships, requesting new wines and products, creating and updating wine lists, and designing and implementing wine promotions. The Wine Steward also monitors and replenishes wine cellar inventory, equipment, and glassware, trains server and bartender staff, conducts vintage and BIN number checks, holds staff wine tastings, and secures liquors, beers, wines, coolers, cabinets, and storage areas. Additionally, the role requires adherence to all state and local laws for serving alcohol responsibly, maintaining an accurate spill sheet, and following all company and safety/security policies and procedures. This includes reporting accidents, injuries, and unsafe work conditions, completing safety training, ensuring a clean and professional appearance, maintaining confidentiality, protecting company assets, and welcoming guests according to company standards. The Wine Steward must anticipate and address guest needs, assist individuals with disabilities, and thank guests with appreciation. Communication should be clear and professional, both in person and over the phone. The role requires developing positive working relationships, supporting team goals, and ensuring quality expectations are met. Physical requirements include standing, sitting, or walking for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds, manipulating objects with fine motor skills and hand-eye coordination, moving through narrow or elevated spaces, and moving over sloping, uneven, or slippery surfaces, as well as up and down stairs or ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also necessary. Other reasonable duties may be requested by supervisors.

Requirements

At least 2 years of related work experience.
No supervisory experience.

Nice To Haves

Technical, Trade, or Vocational School Degree
None

Responsibilities

Issue, open, and serve wine/champagne bottles.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Update and maintain wine list and MICROS system.
Pair and suggest wines that will best complement menu items.
Attend wine tastings and develop relationships with vendors.
Request new wines and products.
Create and update wine lists.
Design and implement wine promotions and incentive programs.
Monitor and replenish inventory of wine cellar, equipment, and glassware.
Train and educate server and bartender staff.
Conduct vintage and BIN number checks.
Conduct staff wine tastings.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Follow all state and local laws for serving alcohol responsibly.
Maintain accurate spill sheet.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.