Wine Steward

Marriott•Goleta, CA

1d•Onsite

About The Position

The Wine Steward is responsible for issuing, opening, and serving wine and champagne bottles. This role involves answering guest questions about wine origin, vintage, and style, as well as updating the wine list and MICROS system. The Wine Steward will pair and suggest wines to complement menu items, attend wine tastings, develop vendor relationships, and request new wines and products. Additionally, they will create and update wine lists, design and implement wine promotions, and monitor and replenish inventory of the wine cellar, equipment, and glassware. This position also includes training and educating server and bartender staff, conducting vintage and BIN number checks, and holding staff wine tastings. The Wine Steward must secure liquors, beers, wines, coolers, cabinets, and storage areas, and adhere to all state and local laws for serving alcohol responsibly. They will maintain an accurate spill sheet, follow all company and safety/security policies, report accidents and unsafe conditions, and complete safety training. Maintaining a clean and professional appearance, ensuring confidentiality, and protecting company assets are also key. The role requires welcoming and acknowledging guests according to company standards, anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with appreciation. Communication should be clear and professional, with appropriate telephone etiquette. Developing positive working relationships, supporting team goals, and ensuring adherence to quality standards are essential. The Wine Steward must be able to read and visually verify information, stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Fine motor skills and hand-eye coordination are necessary for manipulating objects. The role may involve moving through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is required. Other reasonable duties may be requested by supervisors.

Requirements

At least 2 years of related work experience.
No supervisory experience.

Nice To Haves

Technical, Trade, or Vocational School Degree
None

Responsibilities

Issue, open, and serve wine/champagne bottles.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Update and maintain wine list and MICROS system.
Pair and suggest wines that will best complement menu items.
Attend wine tastings and develop relationships with vendors.
Request new wines and products.
Create and update wine lists.
Design and implement wine promotions and incentive programs.
Monitor and replenish inventory of wine cellar, equipment, and glassware.
Train and educate server and bartender staff.
Conduct vintage and BIN number checks.
Conduct staff wine tastings.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Follow all state and local laws for serving alcohol responsibly.
Maintain accurate spill sheet.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.