Wine & Spirits Sales Account Manager - Indianapolis

True Brands•Greenfield, IN

8d•$45,000 - $50,000•Onsite

About The Position

At True Brands, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust, and respect. True Brands™ is a fast-growing creativity-driven company specializing in designing and distributing high-end beverage and lifestyle products. We’ve become a major contender in the growing beverage accessories, gift, and consumables marketplace, with over 25,000 customers worldwide. Our team consists of intelligent, creative, and driven individuals who love working together. We are seeking an Account Manager to join our independent sales team as part of our Wine & Spirits Channel. We are looking for a team player with a background in the adult beverage industry. In this role you will work with independent liquor, beer, and wine stores throughout the US, striving to understand each customer's unique needs and driving strong sales of our products. This role will help with all duties and projects that come under the responsibility of the sales department. This role reports to the Sales Channel Director and works closely with other Account Managers, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized, and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company. This is a full time in-person role working from our brand new sales office in Greenfield, Indiana.

Requirements

Excellent verbal and written communication
Critical thinking and timely problem-solving
Ability to successfully increase customer sales and retention and meet goals
Strong research abilities (gathering intel on existing and prospective customers)
Ability to effectively organize and manage multiple tasks simultaneously
Maintain and update existing customer database, lead and prospect lists
Create and send compelling and appropriate messaging and outreach
Evaluate retailer needs and provide appropriate product recommendations
Interest in and desire to effectively help retailers grow their business
Comfortably engage and interact with customers on the phone and via email
Provide superior customer service, to every customer, equally

Nice To Haves

Background in the adult beverage industry
Interest in pursuing a career in Sales and customer relationship management

Responsibilities

Team Huddles with Channel Director
Outbound / Inbound calls and emails
Order entry and processing (email, phone and web)
RMA resolution (returns, damages, replacements, credits)
Document requests (Invoices, Sales Order, Credit Memos etc.)
Customer database review and outreach scheduling
Assistance as needed with general inbound phones and customer service
Develop and maintain strong relationships with existing and new customers in the channel
Meet and exceed monthly, quarterly, and annual sales & revenue targets
Act as a brand ambassador for True Brands, ensuring that customers are aware of our brand and product offerings
Manage and maintain accurate customer records in our CRM system

Benefits

40% employee discount
Health, Dental, Vision, and Life Insurance
401k with employer match
Gym benefits
Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans
FSA General Purpose Healthcare and Dependent care
Paid training
Growth and development opportunities
Excellent work/life balance
Accrue 15+ days of PTO per year
9 Paid Holidays per year
Monthly sales contests for additional commissions
Company events
Quarterly Sales Team events