Hy-Vee Wine and Spirits Department Manager

Hy-Vee, Inc.•Cedar Rapids, IA

4d•Onsite

About The Position

Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. This role requires a positive attitude, a friendly atmosphere, and a focus on customer service. The manager will recruit, hire, train, supervise, discipline, and evaluate department employees, determine department goals, and create weekly work schedules. Responsibilities include inspecting merchandise, staying current on product trends, handling customer issues, managing pricing and bookkeeping, operating the cash register, analyzing sales data, conducting inventory, planning displays and promotions, and ensuring proper product storage and equipment maintenance. The position also involves maintaining adherence to company guidelines, reporting to work on time, and potentially assisting in other store areas as needed.

Requirements

Must be 18+
High School or equivalent experience.
Over one year of related work experience.
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Nice To Haves

Supervisory experience is implied by the responsibilities and reporting structure.

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customer by: Escorting them to the products they’re looking for, Securing products that are out of reach, loading or unloading heavy items, Making note of and passing along customer suggestions or requests, Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
Determines department goals with store director.
Determines weekly work schedule and establishes a daily work plan for the department.
Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc.
Makes informational materials on products available for customer use.
Communicates with employees regarding sales and ideas.
Handles and satisfies customer issues.
Figures retail pricing and ensures correct pricing.
Extends invoices, posts invoices, and oversees department bookkeeping procedures.
Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
Conducts inventory of the department.
Plans displays, promotions, and determines pre-orders.
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
Understands and troubleshoots equipment and ensures maintenance is performed.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Ensures pricing is competitive in the market area.
Attends meetings and seminars and participates in continuing education.
Fills displays and works in the sales area.
Receives and checks in delivered merchandise and places in appropriate storage area.
Performs departmental duties as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.