Wine Manager

SNDL Inc.•Sherwood Park, AB

2d•Onsite

About The Position

We are currently looking for friendly, outgoing, and customer service driven individuals to join our team as a Wine Manager. This role provides leadership and direction of a multimillion-dollar business unit in partnership with the General Manager, with a focus on delivering an exceptional customer experience. The Wine Manager will train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Requirements

Minimum, 2-years’ experience in retail environment
High School Diploma or equivalent
Must be able to pass a Background Check
Must have access to reliable transportation

Nice To Haves

Minimum, 2-years’ supervisory and/or management experience
First-Aid training
ProServe/Serving It Right Certificate
WSET Certification and/or other wine-related training

Responsibilities

Create a work culture that makes your store an inviting place to work
Be a role model who coaches, mentors, and inspires team members
Delegate tasks to team members and set priorities
Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, relay pertinent information
Participate in department recruitment and create succession plans for the store
Support and coach team members to improve any performance gaps; conduct ongoing coaching for improvements
Complete and hold team accountable to complete required training within timeframes
Create and/or monitor the creation of efficient department weekly scheduling for both sales and support functions
Deliver exemplary customer service
Resolve customer complaints regarding sales and service; inform all customer complaints to General Manager
Create a culture that has a passion for wine
Accountable for product rollouts and product launches
Review customer surveys and react appropriately
Understand and utilize local market trends
Evaluate programs and promotions for effectiveness and offer recommendations to General Manager
Ensure that goals will be met through appropriate planning and organization of labour, inventory, and finances for short and long-term success
Meet or exceed department financial targets through partnership with General Manager
Review and monitor Loss Prevention program to protect the company’s inventory and assets in partnership with General Manager
Review financial documents (invoices, costs etc.) for accuracy
Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with General Manager
Ensure department follows merchandising and pricing guidelines
Ensure department is presentable and relay any maintenance issues to General Manager
Execute merchandising programs and track results
Manage communication (mail, email, voicemail)
Maintain department inventory levels
Respond to customer complaints
Manage department inventory ordering and receiving
Organize and/or attend OHS and LP meetings and training sessions
Actively aim to increase and share industry knowledge on wine
Develop relationships with store stakeholders
Set daily tasks for the store
Review flyers, upcoming events, and promotions; execute appropriately
Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
Participate in health inspections, audits and required corrective actions
Maintain First-Aid, LP and OHS Training
Maintain ProServe/Serving It Right and ensure employees maintain ProServe/Serving It Right
Ensure AGLC/BC LRS and other government guidelines are met
Adhere to all SNDL Inc. policies, with a focus on Social Responsibility