Wine Educator

Treasury Wine Estates • Paso Robles, CA

21d • Onsite

About The Position

The Wine Educator is responsible for creating a memorable wine and customer service experience while promoting the sale of wines and wine club memberships. Additionally, this role is responsible for serving, set-up, and clean-up of all tasting room functions.

Requirements

• Must be at least 21 years old.
• Professional demeanor.
• Works efficiently and follows company standards, with or without immediate supervision.
• Possess knowledge of principles and processes for providing exceptional visitor experiences.
• Knowledge of wine and wine production.
• Very strong understanding of the English language.
• Must hold a valid California Food Handlers Certification.

Nice To Haves

• Previous tasting room, sales or hospitality experience preferred.
• Wine Certification with the Society of Wine Educators, Court of Master Sommeliers, or WSET preferred.
• Spanish/French/Other languages a plus.

Responsibilities

• Greet all visitors and pour wines for tasting.
• Customize guest experience utilizing reservation notes, order history and preferences.
• Create an exclusive and memorable experience for each guest, including tours and sharing the DAOU story.
• Promote our wines, culinary experiences, and club memberships while providing a world-class customer experience and anticipating the customer’s every need.
• Build relationships and recruit members to our exclusive Membership.
• Maintain Membership CRM including proper data capture and visit notes.
• Describe wines and authentic winery history, answer visitors’ questions.
• Assist with display and stocking of retail items and wines.
• Assist with special events.
• Acquire and maintain thorough knowledge of winery, the wines, and their functions.
• Perform other duties as assigned by manager.
• Assist in maintaining cleanliness of facilities.
• Prepare each table before a guest is seated and maintain table throughout visit.
• Maintain the bar throughout service.
• Follow up with guests and members over the phone and in writing.

Benefits

• Competitive vacation, sick leave, and 12 paid holidays.
• A “TWE4ME Day” – a day to spend however you choose!
• Generous time off for life’s big moments (Paid Parental & Caregiver Leave).
• Get paid to give back—2 full days each year! (Volunteer Days).
• Hybrid and custom schedules available for certain roles (Flexible Work Options).
• Medical, dental, vision, free mental health support, and an award-winning wellness program (Wellbeing First).
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Exclusive employee pricing on the world’s best wines, plus receive a generous product allowance (Wine Perks & Discounts).
• Celebrate wins and earn fun rewards (Recognition & Rewards).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed