Wine Concierge at Aperi

LOREN AT LADY BIRD LAKE EMPLOYER LLC•Austin, TX

1d•Onsite

About The Position

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. We are Uncompromising by Nature We are here for those who question the ordinary. Who shuns the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing its beauty, it’s delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

Requirements

High school or equivalent education required.
Prior customer service experience in the hospitality industry
Positive attitude and strong interpersonal skills
Good communication skills and phone etiquette
Flexibility when working alternating shifts
Ability to embody and impart Loren’s unique culture to all associates
Maintain a professional attitude and appearance

Responsibilities

Greet all guests promptly with a warm and welcoming demeanor and serve as the primary host for the Aperi experience.
Assist guests in selecting wines by offering knowledgeable recommendations and guiding them toward bottles that suit their preferences.
Process guest purchases through the point-of-sale system and ensure all transactions are handled accurately.
Open and present wine bottles to guests and provide the appropriate number of glasses for the group.
Offer and sell food items including charcuterie and other Aperi menu offerings.
Maintain the presentation and organization of the Aperi service area, ensuring wine displays, glassware, and service stations remain clean and well stocked.
Communicate with Banquet and hotel leadership regarding guest needs, inventory concerns, or operational issues.
Thank guests as they depart and ensure they leave with a positive and memorable experience.
Perform other duties as requested by leadership.
Perform any other job-related duties as assigned.

Benefits

Participation in 401(k) with company match of up to 4%
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program
Complimentary Employee Meal
Complimentary Bus Passes
50% off Dining in Nido
Recognition Programs, Incentives and Celebrations