WINE CLUB COORDINATOR

Wine Road Vintners•Temecula, CA

8h•Onsite

About The Position

This part-time position focuses on Wine Club support, keeping our members happy, shipping coordination, and guest service. You’ll assist wine club members through phone and email communication while supporting wine shipments, account updates, member retention, and overall Wine Club operations. If you enjoy staying organized, multitasking, building relationships with guests, and working behind the scenes to create a great member experience, we’d love to meet you.

Requirements

Hospitality, wine, retail, administrative, or customer service experience preferred
21 years of age or older
Friendly, professional, and outgoing personality
Strong communication and multitasking skills
Comfortable assisting members by phone and email
Organized and able to thrive in a busy environment
Basic computer skills including Outlook, Word, Excel, and POS systems
Team-oriented mindset with a passion for hospitality and guest service

Responsibilities

Assist members and guests with wine club questions, orders, shipments, and account updates
Provide responsive and friendly service through phone and email communication
Update member information including contact details, credit cards, and shipping preferences
Help support wine club retention through excellent member service and communication
Welcome new wine club members and assist with member follow-up communication
Support department goals related to member satisfaction, retention, and wine sales
Assist with wine shipments, order processing, and fulfillment projects
Process and manage will-call, hold, and custom wine orders
Track inventory and assist with wine release coordination
Support daily shipping operations as needed
Provide backup support for Wine Club and Shipping team functions
Occasionally assist during wine club and member events
Provide support in member tasting areas and the Reserve Room as needed
Pour wine and assist with member experiences during special events
Participate in wine club meetings and team initiatives
Maintain a positive and collaborative team environment
Perform additional duties as assigned by management
Understand the Ponte Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company.
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Perform any other duties as required by your Manager.