Wine and Beer Department Manager

ZUPAN Enterprises oregon•Portland, OR

10d

About The Position

The Wine & Beer Department Manager creates an outstanding customer experience by sharing expert knowledge of wine and beer, recommending pairings, and maintaining a well-stocked, visually appealing department. This role leads and supports department associates while managing inventory and sourcing new products to ensure an exceptional and diverse selection.

Requirements

Excellent customer service skills and a positive attitude
Ability to collaborate and lead as well as be self-directed
Ability to manage multiple assignments at once
Strong attention to detail and accuracy
Ability to learn basic knowledge of all products carried in department.
Ability to follow instructions and procedures.
Effective time management skills, strong work ethic and integrity.
Able to answer customer questions in a clear and service-oriented manner.
Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations.
Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers.
Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages
Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook.
Ability to apply concepts such as fractions, percentages and discounts.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to solve practical problems.

Nice To Haves

Certified Sommelier preferred
Prior department management experience desired

Responsibilities

Create and outstanding customer experience through exceptional customer service
Give the customer your full attention, greeting all customers in department
Respond to special requests from customers in a timely manner
Understand why our products are different than conventional stores and be able to explain to customers
Taste and evaluate products carried in the department to determine flavor profiles and be able to communicate to our customers
Order wine and beer and source new items, while staying current with new items and trends, to keep the department stocked and to provide the best selection for our customers
Share knowledge of products with customers, making recommendations for food and wine pairings.
Work with team members to ensure the selling floor/aisles are cleared and well maintained
Maintain correct department signage and pricing
Ensure that all shelves and displays are properly stocked, rotated and front facing
Maintain back stock in good order and rotated
Help cross-merchandise product with other departments
Gain and maintain knowledge of products sold within the store and able to respond to questions and make suggestions about products.
Responsible for accurate quarterly inventory.
Write schedule to ensure department is properly staffed within budget to provide strong customer service.
Supervise, train and coach department members. Educate associates on all products and vendors.
Follow and comply with all applicable alcohol handling and service regulations, health and sanitation procedures and adhere to safe work practices.