Windows Systems Analyst
About The Position
As a Windows systems analyst, your primary responsibility will be using your knowledge of Windows systems to support and contribute to Sun Life Financial global IT infrastructure. This includes implementing routine and complex technical fixes on Windows Servers, acting as an escalation point and subject matter expert to technical team resources, and recommending technical fixes. You will also be responsible for planning routine changes with appropriate documentation and performing standard validations. Working with infrastructure teams, you will support, troubleshoot, monitor, and repair routine issues and perform other day-to-day tasks associated with maintaining the stability, availability, and reliability of Wintel server environments. You will collaborate with colleagues, taking ownership of tasks, server builds, incidents, and client requests. Additionally, you will act as a lead technical consultant, providing knowledge to configure, maintain, and continuously improve server and system performance.
Requirements
- Strong and proven support experience with a customer service focus
- Strong Change Management background and adherence to incident, problem and change process to Implement and execute approved changes
- Extensive operating systems experience working within a Windows server environment
- Ability to successfully work within a results driven team and organization with a strong emphasis on collaboration and building trustworthy relationships
- Participation in on-call rotation for production support and after hours implementations as required
- Expectation to assess risk, raise flags and demonstrate caution while leading and maintaining a production environment
- Ability to work in a fast paced environment, adapt to changing priorities and communicate with various level of staff in ES
- The ability to exercise judgement and communicate effectively technical requirements in a large forum
- Minimum of 3-5 years of relevant IT experience
- Strong Verbal and written communication, problem solving and troubleshooting skills
- Experience with MS Windows 2022 and 2025 Operating Systems, MS Cluster Services, HA, DFS, FTP, File and Print Sharing, Security Patching, File Server Migration
- Computer Science degree, Technical Diploma, or equivalent work experience, along with a minimum of 3-5 years of experience in an infrastructure support role
- Must obtain a Government of Canada Reliability Status security clearance through Sun Life
Nice To Haves
- Experience with SCCM, Crowdstrike, , Power Shell, Dell Open Manage Enterprise, MS Security Patching and Vulnerability remediation is preferred
- Experience with ESX VMWare, VROps, Cloud Computing, MS HyperV, Software Deployment to server environment is considered an asset
- Experience with server hardware currency, Firmware rollout, hardware governance, and hardware vendor management experience is an asset
- Familiarity with Lenovo SR650 and Dell R760 and understanding of Data Centre environment, cabling, racking of servers
Responsibilities
- Implementing routine and complex technical fixes on Windows Servers
- Act as an escalation point and subject matter expert to technical team resources
- Recommending technical fixes, planning for routine changes including appropriate documentation and performing standard validations
- Working with infrastructure teams to support, troubleshoot, monitor, repair routine issues and other day-to-day tasks associated with maintaining the stability, availability, and reliability of Wintel server environments
- Working with colleagues, taking ownership of tasks, server builds, incidents, and client requests
- Act as lead technical consultant providing knowledge to configure, maintain, and continuously improve server, and system performance
Benefits
- Supportive, flexible, and inclusive work environment
- Collaborative leaders and colleagues
- Hybrid organization offering choice and flexibility to work from both the office and virtually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
