Windows System Administrator (SA) 2 w/ Poly

Amentum•Fort Meade, MD

4d•$150,000 - $180,000•Onsite

About The Position

Amentum is seeking a Windows System Administrator (SA) for a new prime contract based out of their Maryland office. This role involves providing comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The SA will manage the IT system infrastructure and related processes, ensuring the day-to-day operations, monitoring, and problem resolution for various IT components including client/server, storage, network devices, and mobile devices. The position requires providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, identifying and diagnosing issues, and resolving them. Additionally, the SA will be responsible for escalating issues and communicating status updates to agency management and internal customers, as well as supporting the dispatch system and hardware problems, remaining involved until resolution. The role includes configuring and managing UNIX and Windows operating systems (primarily Windows), installing and loading operating system software, troubleshooting, maintaining network component integrity, and implementing operating system enhancements to improve reliability and performance. The SA will manage daily IT system configuration and operations, assist users with IT system access and usage, optimize system operations and resource utilization, and perform system capacity analysis and planning. In-depth experience in troubleshooting IT systems and providing detailed analysis and feedback to management and customers for escalated tickets is essential.

Requirements

Ten (10) years’ experience as a SA on programs and contracts of similar scope, type, and complexity is required.
Bachelor's degree in a technical discipline from an accredited college or university is required.
In lieu of a Bachelor's degree, four (4) years of additional SA experience may be substituted for a total of fourteen (14) years of experience.
Compliance with DoD 8570.01-M with a minimum certification of IAM Level I is required.

Nice To Haves

Polygraph clearance is required.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manage IT system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows (mostly Windows) operating systems and installs/loads operating system software, troubleshoots, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Provide in-depth experience in trouble-shooting IT systems.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Ensure compliance with DoD 8570.01-M with a minimum certification of IAM Level I.
Continuously develop and maintain a safe work environment.
Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
Read and understand Quality Management and Customer Satisfaction responsibilities.
Read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.