Windows Support Engineer

City of New York•Brooklyn, NY

11h•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The successful candidate will serve as a Windows Systems Engineer reporting to the Infrastructure Management Division. This is a day shift position responsible for providing enterprise-level support and administration of Windows and virtualization platforms.

Requirements

A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above.
Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience.
A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience.
All candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.
Professional/vendor certification(s) in local area network administration that is required for the position to be filled.

Nice To Haves

Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Responsibilities

Keep Supervisors and Managers informed of existing or potential issues in a timely manner.
Interact professionally and effectively with users, peers, and vendors.
Provide Windows Server support for both physical and virtual servers.
Configure, administer, and support Windows Server 2016, 2019, 2022, and 2025 environments.
Provide technical support, troubleshooting, diagnosis, and problem resolution; perform Windows Server maintenance activities.
Provide 24/7 operational support to resolve complex technical issues.
Perform Windows systems administration duties.
Troubleshoot and resolve operating system, disk space, and memory issues.
Manage and troubleshoot multiple large-scale VMware environments.
Manage and support VMware and Hyper-V infrastructure platforms.
Manage and troubleshoot servers in cloud environments (AWS and/or Azure).
Work assigned incidents and service requests; create and manage change records for system modifications, upgrades, and maintenance activities.
Resolve complex technical operational problems.
Serve as a technical resource for the Enterprise Windows Operations team.
Perform special projects and initiatives as assigned.