Windows Desktop Administrator

General Dynamics Information Technology•USA NE Offutt AFB - Offutt AFB (NEC003), NE

11h•$93,500 - $126,500•Onsite

About The Position

USSTRATCOM is a Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It supports Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. Contract personnel will provide key components to ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT & AV services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Requirements

Technical Training, Certification(s) or BS/BA
3+ years of experience
Proficiency in troubleshooting and problem-solving
Aptitude and initiative to learn existing and new technical concepts
Ability to respond to emergency situations with after-hours support
Knowledgeable of DISA STIG requirements for Windows based workstations
Top Secret with SCI eligibility
ITIL 4 Foundation within 9 months of hire
Security+ or Cloud+ or SSCP within 6 months of hire
US Citizenship Required

Nice To Haves

Critical Systems
System Administration
Technical Support

Responsibilities

Manage the operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite (WMS), 10Zig Management Console)
Provides multi-disciplinary support for mission system services, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations
Verify system performance after hardware and software installation
Manage product/service issue resolution and upgrades
Handle the administration and support of print services
Diagnose technical problems, escalate unresolved issues according to established procedures, and suggest potential alternative courses of action
Enhance and maintain training & planning documentation and validates recovery capabilities through periodic testing, including targeted recovery tests that are conducted throughout the year.
Develops and maintains technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service level agreement compliance, and quality control information
Collaborate effectively with team members while providing friendly, efficient and professional customer service in support of DoW customers in a demanding environment
Performs shift work as required to ensure 24X7 coverage and support

Benefits

Full-flex work week
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance