Window Service Technician

Parr Lumber•Spokane, WA

31d•$25 - $29•Onsite

About The Position

The Window Service Technician is responsible for making sure the windows and doors provided by PARR meet the customers' needs. They are making sure that any issues that arise during shipping and installation are taken care of. This person will need to be responsive to client requests and respectful while on job sites. The tech will be an important part in achieving PARR's mission of Legendary Service Through Teamwork by providing a value-added service to the product we sold, and our customers installed. They will also be responsible for building relationships with our larger clients and providing "Lock & Slide" screen installs, which is a service not offered to everyone. This position works primarily on the road visiting customers and job sites.

Requirements

Experience with wood and vinyl window assembly, installation, and repair
Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to gather facts and problem solve
Knowledge of window and door products
Ability to work unsupervised and desires a high level of responsibility
Strong interpersonal communication skills
Ability to be flexible and adaptable to daily changing needs and demands of the team
Working knowledge of personal computers and application
Ability to speak, write, and read English required
Valid driver's license and clean driving record
Ability to sit and/or stand for extended periods of time
Must be able to grasp, talk, hear, and operate a computer and keyboard
Must be able to lift/push/pull up to 100 pounds and carry objects 50 feet
Must be able to carry and climb a 12' ladder
Must be comfortable with heights
Must be able to work outdoors in all weather conditions
Must be able to drive a vehicle when necessary

Responsibilities

Utilizes safe work practices in all aspects of the work performed to include vehicle operation, use of hand and power tools, and handling material on the job
Review work orders for current work schedule
Establish and maintain professional relationships with customers and business associates
Quickly respond to customer complaints and concerns
Load trucks with glass and materials needed
Keep work area clean and well organized
Ensure that appropriate paperwork is completed as per company policy
Check all paperwork for accuracy
Bill and invoice for parts and service as appropriate
Report to each appointment on-time and perform duties in an efficient, safe, and timely manner
Discuss repairs with the customer to ensure satisfaction with a product
Responsible for the care of a company vehicle and driving while representing PARR
Aware of safety risks and does due diligence to limit them
Perform other related duties as assigned

Benefits

Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
2 medical plan options, one with a high deductible that offers an HSA and our standard plan with a very low $1,000 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
HSA (Health Savings Account)
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
$1,000 referral bonus