Window Installation Manager

PARR•Fife, WA

14h•Hybrid

About The Position

The Window Installation Manager is responsible for a value-added enhancement to the window division along with working in conjunction with the sales team for profitable and sustainable growth. The Window Installation Manager is responsible for utilizing the company's FACE values, mission, and vision as guides in order to lead their employees and reach the yard's goals. This is accomplished through servant leadership and managing of the team. This position is also responsible for implementing operational strategies and objectives to ensure window installation goals are met. This position directly reports to the Division Sales Manager. The Window Installation Manager interacts daily with all employees and customers. This position interacts with corporate employees, (Central Purchasing Department, Account Management Team, Sales Managers, Human Resources, IT Department, and the Parr Leadership Team) as well as interacting regularly with vendor representatives and industry associates.

Requirements

High school diploma or GED
3 years prior supervisory/management experience
Ability to speak, write, and read English required
Class C driver's license and must have and maintain a good driving record required
Knowledge of management principles, practices, and protocols
Knowledge of home and commercial construction principles, practices, and protocols
Knowledge of window installation techniques and basic window warranty service
Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
Proficiency in Microsoft Word, Excel, and Outlook
Willingness to commute and/or relocate
Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment.
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types.
Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers.
Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic, and commitment to excellence.
Ability to think and respond quickly, positively, and professionally to constantly changing circumstances.
Ability to appropriately manage stress and interact with others.

Responsibilities

Supervise and direct the installation and field service teams
Identify and respond to the need for personnel changes
Continually evaluate and, as necessary, encourage change in the policies and procedures related to the installation operations
Work well with all departments within PARR
Support and follows PARR's brand standards
Recognize opportunities for improvement, turns that quickly into decisive, confident, and proactive action
Demonstrate confidence and carries self as a leader of the organization
Demonstrate FACE values and works through problem with a solution orientation when faced with challenges
Looks for ways to involve self and team within the community
Perform other related duties as assigned
Identify and articulate performance expectations to employees
Create and maintain a well-rounded staff through cross training, open communications, and continuing education
Utilize the Parr University program and support the training ecosystem, providing adequate time and space for participants regardless of business volume
Stay current with employee evaluations
Follow and utilize company attendance policy as a performance management tool
Ensure that all new hires complete the 90-day new hire schedule appropriately and attend New Associate Orientation
Create team driven environment where the team is working towards a common goal
Understand enough of each position to teach as well as substitute if needed
Give prompt and straight feedback, especially reward and recognition
Has a cross training program that's clear to employees
Encourage team members to participate in decision making process
Work with every individual to create career plan for themselves
Delegate tasks effectively
Create trust in team by sharing and following up
Enforce all company policies
Achieve annual profit projections
Continually update product knowledge and installation techniques
Maintain corporate guidelines and criteria for customer service
Ensure an appropriate level of installation material is maintained in facility and vehicles
Collaborate with Central Purchasing to align inventory needs with timing of available stock
Prepare, monitor, and control annual budget for department
Establish and maintain professional relationships with customers and sales teams
Ensures equipment operators are trained in all aspects of safe and efficient vehicle use, as well as properly completing daily pre/post trip inspections
Promptly calls/emails the support teams back when they reach out
Walks new hires through benefit enrollment and knows eligibility basics
Works with HR on performance management and employee evaluations
Hires and onboards correctly and timely with all proper processes and paperwork
Follows random drug testing protocol
Reports all accidents/incidents promptly using PARR standard procedures
Completes preventative maintenance for all equipment in accordance with Fleet Manager guidelines and notifies them of issues affecting fleet safety, performance, or customer support
Promptly respond to customer complaints and concern
Promotes a culture of new ideas
Team uses "us" language about PARR – not "you/those guys"
Sets expectations and goals, holds people accountable
Upholds the 12 commitments to communication from Discover the Difference
Takes ownership of opportunities for team to improve and works to be a part of the solution
Entire team works cordially, professionally, diplomatically and with a high level of customer service
Strives for continuous improvement; seeking out, listening, and responding to input from employees and customers
Allows disagreement and uses it to create discussion and consensus
Willing and adept to communicate with team about ways improvement is needed
Demonstrates great listening skills and follow-up as necessary

Benefits

2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
Standard medical plan option with a very low $1,000 deductible
Dental
Vision
EAP (Employee Assistance Program)
Massage
Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing
$1,000 referral bonus