Window Field Technician

A Family of Brands • Menomonee Falls, WI

21h • Onsite

About The Position

Universal Windows Direct is seeking a full-time Window Field Technician. The Field Technician will be responsible for measuring, installing, and testing products, as well as providing customers with instructions on proper product usage. This role involves traveling to customers' homes or businesses to perform repairs and routine maintenance. The ideal candidate will possess excellent technical and mechanical skills, experience with basic hand and power tools, and be physically fit to handle heavy equipment.

Requirements

• An Associate degree or technical certification in the industry.
• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and as a team.
• Managing overtime on service calls with patience and not rushing the job.
• Excellent customer service and communication skills.
• The ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Travel within radius of UWDs locations.
• Window/Door Installation or repair: 1 year (Required)
• Driver's License (Required)

Responsibilities

• Conducting routine inspection and provide accurate measurements of doors and windows.
• Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Provide accurate measurements of doors and windows.
• Coordinate required return visits; convey needed services, materials, and labor.
• Perform post-installation inspections.
• Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
• Promoting the company's services.
• Maintaining your technical and mechanical skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree