Window & Door Specialist - Inside Sales Support

MacArthur Co.•Ramsey, MN

About The Position

MacArthur Co. is a 100% Employee-Owned company that has grown from a small manufacturer of pipe insulation in 1913 to a national distributor of building materials. As a Window & Door Specialist - Inside Sales Support, you will be an enthusiastic connector between our window manufacturers, outside sales team, and our customers. The focus of this job is making connections with people and building an understanding of our window products, ensuring customers are trained and educated on our window lines, and that window/door orders are processed accurately and on time. An ideal candidate will work best in a fast-paced environment where extremely detailed window quotes need to be shared and effectively managed, contributing to the growth of the window and door product line.

Requirements

Willing to jump in and roll up your sleeves to help out when necessary
Persuasive teaching style to communicate the company's products and services
Extensive knowledge of window products and the window order platform process is required
Follow safety expectations set by the company's safety policies
Socially-focused "How can I help you?" attitude
Lead by example, with first-hand knowledge of an area of expertise
Open, flowing communication is important
Follow established guidelines, structure, and policies, while working with and for others
Support a fast-paced environment with multiple projects going on simultaneously

Responsibilities

Utilizing window platforms to conduct accurate quotes requested by customers or sales associates
Detailed and organized work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently
Knowledge of each window line to be able to offer accurate quotes in conjunction with the customers’ criteria
Working with the window manufacturers to train and educate contractors to drive topline window sales
Work with customers and co-workers to build solid relationships based on trust and competence
Organize and coordinate window & door shipments/deliveries with the warehouse and contractors
Work with window manufacturers on backordered, missing, damaged, or warranty windows
Effectively communicate and motivate others while being responsive to their needs and concerns
Be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and our customers
Work as a team in the decision-making; build consensus rather than make decisions alone
Ability to work in a fast-paced manner consistently