Window and Door Field Service Lead

MITER Brands • Orlando, FL

8d • Onsite

About The Position

As a Window and Door Service Lead, you will coordinate Field Service team activities, provide leadership, and ensure technical accuracy and outstanding customer service. You will also collaborate with cross-functional teams to resolve issues and improve processes.

Requirements

• 3 to 5 years’ experience leading a team
• Operate tools as needed and maintain company vehicle.
• Strong leadership and people skills.
• Ability to assess complex situations and prioritize effectively.
• Basic calculations and critical thinking skills.
• Laminated Reglazing and Aerial Lift Truck operation (or ability to obtain).
• Able to lift up to 50 lbs.

Responsibilities

• Guide Field Service technicians, ensuring safety and compliance.
• Prepare schedules, approve absences/overtime, and maintain workflow.
• Assist with complex service issues and make resolution decisions.
• Provide feedback to Field Service and Manufacturing teams.
• Maintain accurate records and participate in performance reviews.
• Manage Field Service software, reporting, and user setup.

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed