Wilderness Properties Supervisor

The Broadmoor Hotel's Talent Acquisition Team • Colorado Springs, CO

4d

About The Position

The Broadmoor is committed to creating a culture of family and community while providing a genuine, unforgettable experience for our guests and team members. This supervisory role plays a vital part in upholding our Forbes Five-Star and AAA Five-Diamond reputation and ensuring exceptional guest service at both Cloud Camp and The Ranch at Emerald Valley.
As a Wilderness Properties Supervisor, you will help direct and support the daily activities of Concierge staff, Rangers/Ranch Hands, Housekeeping Cabin Attendants, Wranglers/Mule Skinners, and Dinner Servers. You will work closely with each property’s General Manager, Culinary leadership, and other supervisors to ensure seamless operations, consistent service delivery, and a world-class guest experience.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.

Requirements

• Bachelor's degree (B. A.) preferred from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Previous experience in a high-quality restaurant environment a plus.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.
• Valid U.S. Driver’s License preferred in order to assist with any parking related duties
• Any employee driving a Broadmoor vehicle must be 18 years or older
• Reasonable accommodations will be made for individuals with disabilities

Responsibilities

• Help develop, lead, and mentor a team of service-oriented employees; support ongoing training initiatives with General Manager.
• Lead, direct, train, and coach Rangers/Ranch Hands, Housekeeping Cabin Attendants, Concierge, Wranglers/Mule Skinners, and Dinner Servers.
• Assist with onboarding, training, and developing new front‑of‑house staff.
• Reinforce Forbes Five-Star and AAA Five-Diamond service and dining standards across all departments.
• Ensure station work, side work, opening tasks, and closing checklists are completed daily.
• Assist with guest check-ins and check-outs, including required paperwork, itinerary review, and confirmation of next-day activities.
• Perform daily guest call-outs with Concierge to confirm preferences, activities, special events, and dining needs.
• Ensure all guest request items are delivered promptly and accurately.
• Respond immediately to guest concerns or complaints; resolve issues professionally and efficiently.
• Ensure VIPs, special guests, media, and special events are communicated to the team and properly prepared for in advance.
• Assist with scheduling of staff, transportation schedules, and time and attendance tracking.
• Confirm nightly guest counts for 4:00 p.m. turndown, dinner service, and following day’s breakfast and lunch.
• Run occupancy, arrival, departure, and activity reports; distribute to General Manager and Culinary Team.
• Coordinate with Concierge to verify dietary restrictions, special occasions, and guest preferences.
• Oversee F&B service for Breakfast, Lunch, Social Hour, Dinner, and Overlook functions.
• Support and lead Overlook events from start to finish: setup, banquet/meeting arrangement, AV equipment, food & beverage service, breakdown, and cleanup.
• Maintain beverage knowledge including beer, wine, and spirits; perform basic bartending and beverage service as needed.
• Ensure delivery of high-quality guest activities including guided hiking, archery, crafts, pickleball, yoga instruction, mule rides, and other wilderness programming.
• Assist in training staff to confidently lead or support recreational activities.
• Coordinate transportation of guests and employees with Loss Prevention and the Parking Garage.
• Assist with responding to guest injuries, illnesses, or emergencies in coordination with Loss Prevention and General Manager.
• Drive golf carts and Broadmoor vehicles as needed (must meet driving requirements).
• Facilitate daily communication regarding VIPs, special events, guest needs, staff updates, and activity schedules.
• Manage daily counts for planning staff and employee meals.
• Maintain strong communication with Culinary, Concierge, Housekeeping, and Recreation teams to ensure flawless execution.
• Ensure property cleanliness and readiness across dining areas, activity areas, and guest service stations.
• Support end‑of‑season performance reviews for front‑of‑house staff.
• Uphold and enforce Broadmoor policies, procedures, service standards, and safety guidelines.
• Other duties as assigned, including assisting across Wilderness Properties based on operational needs.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

Benefits

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level