Wilderness Properties Concierge–Reception Agent
About The Position
The Broadmoor is committed to creating a culture of family and community while providing genuine, unforgettable experiences for our guests and team. As a Wilderness Properties Concierge–Reception Agent, you will support one of our two wilderness experiences Cloud Camp and The Ranch at Emerald Valley by coordinating all aspects of guest stays, ensuring a seamless and personalized experience from pre‑arrival through departure. This role is essential to maintaining our Forbes Five-Star and AAA Five Diamond service standards. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
Requirements
- High School Diploma or GED. One year college or technical school attendance or three to six months related experience and or training preferred; or equivalent combination of education and experience.
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
- Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.
- Reasonable accommodations will be made for individuals with disabilities
Nice To Haves
- Previous experience working for a Guest/Dude Ranch preferred.
Responsibilities
- Proactively coordinate all aspects and requirements of guests staying at Cloud Camp and The Ranch at Emerald Valley.
- Personally greet and assist guests with check‑in and check‑out procedures.
- Maintain accuracy of guest credit card information and personal preference files.
- Update a detailed daily logbook documenting all guest interactions and necessary follow-up.
- Ensure cleanliness and organization of the reception and concierge areas.
- Possess complete knowledge of the reservation booking system, room categories, and rate structures.
- Book reservations and build customized itineraries for Wilderness property guests.
- Contact future guests prior to arrival to inquire about preferences, dietary needs, special occasions, and desired activities.
- Maintain and enhance relationships with current and former guests through calls and written correspondence.
- Answer all inquiries and provide suggestions regarding on‑property and off‑property amenities, including golf, spa, tennis, excursions, concerts, sports events, and other activities.
- Provide descriptive literature and make reservations for all activities and entertainment.
- Maintain current listings of facility hours, local attractions, and events.
- Build and maintain relationships with outside vendors relevant to Wilderness adventure programming.
- Arrange, assist with, and participate in guest activities and evening entertainment programs as needed.
- Continually review program standards and recommend improvements.
- Assist at the Broadmoor Wilderness Desk or other Wilderness properties when required.
- Proficiently operate point‑of‑sale systems.
- Provide service that aligns with Forbes Five-Star and AAA Five Diamond standards, consistently delivering above‑and‑beyond experiences.
- Work effectively in a fast‑paced, team‑oriented environment.
- Uphold all Broadmoor policies, procedures, and safety guidelines.
- Perform all other duties as assigned to support Cloud Camp or Emerald Valley Ranch.
Benefits
- Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
- We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
