Customer Service - Wide Format and Signs

Bayprint • St. Petersburg, FL

15d • $17 - $20

About The Position

Bayprint, a premier provider of wide format printing and signage solutions, is seeking a highly motivated and detail-oriented Wide Format and Sign Printing Customer Service Representative to join our esteemed team. The successful candidate will serve as a key liaison between our clients and production staff, ensuring expectations are met with precision and professional courtesy.

Requirements

• 2+ years in customer service, print shop, sign shop, or related environment preferred
• Strong attention to detail and organization skills
• Comfortable handling multiple jobs at different stages simultaneously
• Clear written and verbal communication
• Basic understanding of print or signage materials is a plus (training provided)
• Ability to learn estimating and shop management software
• Proficiency with email, spreadsheets, and order entry systems
• Problem-solving mindset and calm under deadline pressure

Nice To Haves

• Experience in sign, wide-format, or print production environment
• Familiarity with proofs, artwork files, and print specifications
• Experience with quoting/estimating software or print MIS systems
• Experience coordinating installations or field services

Responsibilities

• Serve as primary point of contact for customer inquiries (phone, email, walk-in)
• Gather complete job specifications and recommend appropriate materials and solutions
• Prepare accurate quotes for wide-format and sign projects (banners, graphics, signs, wraps, displays, etc.)
• Convert approved quotes into detailed job tickets and work orders
• Coordinate with graphic design on layouts and revisions
• Send proofs and obtain written customer approvals before production
• Ensure deposits and required documents are received before release to production
• Communicate job requirements clearly to production and installation teams
• Track job status and proactively update customers on timelines
• Coordinate site surveys and installation scheduling when needed
• Process change orders and scope updates accurately
• Support invoicing accuracy and payment collection per company policy
• Maintain organized digital job files and CRM records
• Deliver high-quality customer service and relationship follow-up

Benefits

• Paid Holidays
• Health Insurance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed