Wide Format Field Service Technician
About The Position
Seeking a professional who will travel to client locations and provide customer field service support for the installation and maintenance of wide format equipment. Requires a combination of technical and critical thinking skills. Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware. Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system. Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely. Providing technical support to customers, answering queries, and resolving issues. Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation. Troubleshooting: Identifying and resolving technical problems, both proactively and reactively. Adhering to safety protocols and guidelines while working on-site. Complete required training. Obtain needed certifications especially for new products.
Requirements
- HP/Oce/Canon experience preferred
- Ensures exceptional customer service
- Excellent communication ability
- Comfortable working independently
- Set goals with little supervision
- Strong work ethic
- Desire to achieve success through hard work and commitment
- Valid driver's license
- Proof of insurability
Nice To Haves
- HP/Oce/Canon experience
Responsibilities
- Travel to client locations
- Provide customer field service support for the installation and maintenance of wide format equipment
- Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware
- Install and configure devices
- Identify and resolve malfunctions/failures within the hardware or software system
- Diagnose and fix equipment malfunctions or breakdowns, either on-site or remotely
- Provide technical support to customers, answering queries, and resolving issues
- Maintain accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation
- Identify and resolve technical problems, both proactively and reactively
- Adhere to safety protocols and guidelines while working on-site
- Complete required training
- Obtain needed certifications especially for new products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
