WIC Training Liaison

Harris County • Houston, TX

7d • Onsite

About The Position

The WIC Training Liaison provides training to WIC Staff, including, but not limited to Clinic Clerks and Senior Clinic Clerks as assigned by the Supervisor and acts as a liaison between WIC Administration and the WIC clinic sites. The Training Liaison conducts evaluations, documents trainings, and utilizes Individual Performance Audits. The Training Liaison provides clerical and clinical support to WIC Program operations and provides service to clients in the areas off reception, intake of data, outreach and nutrition education. Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Requirements

• High school Diploma or equivalent
• Five (5) years of work experience as WIC Clinic Clerk
• Successful completion of WIC project 48 Nutrition Modules
• At least three (3) years of experience with the Texas WIN/TXIN Computer system
• Valid Texas Driver's License
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Excellent communication skills (verbal & written)
• Ability to demonstrate good judgment when needed to resolve any client concerns within the scope of practice
• Ability to maintain confidentiality when dealing with sensitive information

Nice To Haves

• Bilingual in English and Spanish preferred
• Associate's degree

Responsibilities

• Actively participates in: Staff Development and Training at Administration and WIC sites, Clinic Clerk and Senor Clerk Meetings/Trainings, New Full-Time and Contract Employee Orientations.
• Provides on-the-job training or evaluation of new hires at WIC sites.
• Conducts and documents the training of new clerical level staff through structured training and unstructured on-the-job training by utilizing Individual Performance Audits
• Conducts and participates in the in-service training to all WIC staff regarding procedure changes and updates
• Supports all clerical level staff regarding policies and procedures related to clerical tasks and follows up with staff that require additional training
• Supports Staff Development Training Coordinators and the Trainer/Nutrition Education Assistant in trainings and serves as liaison between them and clerical staff at WIC sites
• Attends and participates in staff meetings and in-services and participates in in-house committees as assigned and consistently seeks ways to improve client services and Program quality.
• Provides client services as needed by scheduling appointments, evaluating program eligibility, obtaining/plotting clients weights and heights, completing hematocrit assessments according to guidelines while maintaining quality assurance standards for calibration of equipment and infection control precautions
• Enters data into the TXIN database for client certification records and nutrition education documentation and issues Texas WIC cards and electronic benefits while maintaining fiscal inventory of Texas WIC cards and returned formula with the completion of timely reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED