WIC Program Assistant I

E CENTER•Lakeport, CA

2d•$19 - $22•Hybrid

About The Position

Under the direct supervision of the Administrative Services Manager, the WIC Program Assistant I serves as the front office point of contact for participants and the public, providing receptionist and customer service support for the Women, Infants, and Children (WIC) Program. This position is responsible for determining participant eligibility in accordance with federal and state WIC regulations. The WIC Program Assistant I performs a variety of front office duties, including scheduling appointments, maintaining participant records, responding to inquiries, and supporting daily clinic operations throughout Lake County. The incumbent fosters a welcoming, respectful, and participant-centered environment while ensuring confidentiality, accuracy, and compliance with program requirements.

Requirements

High school diploma
Proficient skills in Microsoft office applications
Ability to learn additional data entry software
Perform general clerical support as needed
Ability to read, analyze, and interpret general periodicals, or governmental regulations.
Ability to write business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from participants, employees of the organization, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in a written, oral, diagram, or schedule from.
Possession of a valid California drivers' license
Current personal vehicle insurance or safe driving record sufficient to ensure insurability through Agency policy.
State regulations require a physical examination, current tuberculosis test, and verified fingerprint and criminal record clearance before beginning work

Nice To Haves

Associate degree or higher preferred
Bilingual/bi-literate (English/Spanish) Preferred

Responsibilities

Fax out WIC calendar to agencies.
Maintain form supply, copy, update, prepare for outside printing.
Maintain card stock security.
Performs regular copier and printer maintenance as needed, ordering copier supplies within maintenance agreements.
Uses messaging capabilities.
Maintains records for three years.
Attends trainings as appropriate.
Supports the Agency Safety Program.
Receives screens, refers incoming telephone calls and visitors; take messages, give information, and schedule appointments.
Works with WIC participants at various clinic sites as needed, assess initial participant information, screen for eligibility, create a client file, schedule appointments, assess paperwork for completeness, reissue benefits, and give program information.
Determines income and address eligibility for program participation.
Documents information in WIC WISE.
Prepares staff meeting notes, business correspondence, reports, press releases, special projects, forms, and fliers.
Maintains a stamped supply of WIC referral, outreach forms, and nutrition education supplies.
Posts and maintains the E Center WIC Facebook page – with supervision.
Conducts program outreach activities and Farmers Market outreach.
Assists with office clerical duties as assigned including appointment reminder telephone calls, setting messaging service, and sending post cards.
Travels to satellite WIC clinics to provide full scope of WIC services to eligible Lake County residents.
Attends monthly staff development meetings and staff in –service programs.
Receives participant concerns or complaints.
Regularly works in a manner that protects, promotes, and supports breastfeeding.
Encourages breastfeeding for infant feeding.
Uses appropriate breastfeeding language and refers participants to breastfeeding resources as needed.
Attends breastfeeding meetings, conferences, and professional educational trainings as authorized.