WIC Nutrition Aide III (Call-In)

Kalihi Palama Health Center•Honolulu, HI

1d•Onsite

About The Position

Under indirect supervision, accurately and efficiently certify/recertify WIC participants based upon Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of WIC services. Supports the mission, goals and objectives of Kalihi-Palama Health Center.

Requirements

High school diploma or general education degree (GED) required
Bachelors of Science in Nutrition required
Competent with computers, office machines and office procedures
Must be able to work well with culturally and socio-economically diverse staff and participants
Able to speak and write English well
Highly organized
Able to do simple accounting, mathematically inclined
Able to work calmly and effectively under stressful situations
A team player
Able to follow ethical guidelines and assure confidentiality of client information
Familiar with community resources and programs
Genuinely wants to help WIC participants
Able to work alone and with initiative

Nice To Haves

Previous experience working with children/infants preferred
Bilingual preferred
Willing to be a critical thinker, assume leadership and support the KPHC-WIC team
Able to train other staff in HIWIC, WIC and nutrition education

Responsibilities

Maintain professional customer service towards all participants and staff
Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine
Accurately orients participants to the WIC program
Give directions to KPHC WIC clinic via all modes of transportation
Able to use audio visual equipment for WIC orientation video
Accurately explains the WIC program/history/foods approved
Able to accurately and efficiently certify/recertify WIC participants based upon Federal regulations, and State of Hawaii Department of Health WIC policies
Complete presumptive eligibility whenever possible and schedule follow up accordingly
Can accurately, verbally outline and record all aspects of WIC eligibility requirements, ID, household income eligibility and what documents are required to prove eligibility and Med-Quest verification
Use the HIWIC system to perform essential duties and other duties as assigned
Accurately determines and records first and second authorized caregivers
Accurately able to verbally explain e-WIC card
Accurately able to issue and activate e-WIC card
Accurately able to assist setting participants PIN
Able to direct participants in resetting/unlocking e-WIC pin using IVR number
Ability to deactivate card, set appointment for participants to retrieve new card
Able to retrieve and assess necessary foster care documents and legal guardianship documents
Ability to follow policies and procedures to issue e-WIC card and benefits to foster clients
Accurately records new pregnancy and end of pregnancy
Accurately complete in-state WIC transfers
Accurately print Verification of Certification (VOC)
Knows contact information to other WIC programs to help clients transfer if needed
Accurately apply for Hawaii WIC, issues e-WIC card and benefits to out of state transfers
Checks participants address/zip and phone number at each visit
Answer the phone, take messages and return phone calls in a timely manner
Retrieve phone messages/emails and returns calls/email in a timely manner
Accurately measures, records, and interprets anthropometric data
Accurately measures (Masimo), records and interprets hematological data
Must be effective in motivational interviewing
Must be effective in setting and documenting SMART goals with WIC clients
Accurately creates standard and tailored food packages
Accurately creates Special Authorized food packages with approved authority
Issue e-WIC benefits/explain usage
Can correctly verbally discuss all WIC eligible foods/formula
Able to void and re-issue-WIC cards/WIC benefits
Able to modify benefit issuance/retailor foods
Correctly does nutrition education (NE) contacts for all low-risk clients, read medical notes, gets needed forms and makes correct next appointment
Correctly provides appropriate follow-up nutrition education counseling to high-risk clients after seeing the registered dietitian at least once per certification
Follow "Special Formula and Medical Nutritional Products Issuance Guide" to complete special authorization in HIWIC with approved authority
Able to follow Special Formula ordering, receiving and issuing guidelines
Able to look up history of contacts to determine if cards were signed electronically
Able to do monthly time study for State Department of Health WIC office
Able to provide nutrition education for pregnant women, breastfeeding women and postpartum women
Able to provide nutrition education for infants and children (i.e. breastfeeding, bottle use, low iron, overweight, underweight, etc.)
Able to retrieve nutrition education from WICHealth.org and accurately record online nutrition education in HIWIC.
Able to assess WIC clients and appropriately refer high risk clients to the WIC Registered Dietitian
Call WIC "No Show" list monthly to contact missed appointments
Send WIC letters for applying to WIC, WIC orientation, and missed appointments
Retrieve WIC referrals in Centricity (KPHC EMR)
Schedule and complete WIC referrals in HIWIC in a timely manner according to standards
Appropriately refer WIC clients to Kalihi-Palama Health Center for additional resources
Appropriately refer to other community resources/healthcare providers.
Assist with outreach activities
Document and assist with voter registration
Document immunization status
Scan all necessary and required documents in HIWIC
Accurately documents WIC Rights and Responsibilities signature(s) for primary and alternate caregivers
Able to follow ethical guidelines and assure participant confidentiality on all information (HIPAA).
Able to provide interpretation in proficient language(s)
Regular and reliable on-site attendance is required.
Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Cooperates with all other staff members in accomplishment of own job duties
Serves as a team player, exhibiting traits of courtesy, caring, helpfulness and respect
Maintain positive customer relationships through effective communication and follow up
Performs other related duties and accepts responsibility as assigned