WIC Communication Support Coordinator

Making Opportunity Count•Fitchburg, MA

1d•Hybrid

About The Position

Making Opportunity Count's mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. The WIC Communication Support Coordinator is responsible for communication and technical support duties to meet the overall needs of the program. Follows all protocols and/or regulations for MA WIC program.

Requirements

Five years of experience working within a WIC program, preferably providing all the essential duties of this position
High School Diploma or equivalent
One year's general office experience with proficient computer skills
Proven ability to work autonomously
Effective communication and interpersonal skills

Nice To Haves

Experience in health care or community facility preferred
Sensitivity to the needs of the participant population

Responsibilities

Answers and directs phone calls
Manages the Tele-task system
Triages and corresponds to emails/ EFAX
Processes On-line applications
Reviews reports to ensure caseload management and identifies opportunities for improvement
Screens applicant inquiries for eligibility
Manage appointment scheduling/rescheduling including reminder phone calls
Educate and explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors telephonically
Anthropometric and hematological data management
Dietary and nutritional risk assessment
Provide telephonic or telehealth-based interpreter services as needed by program
Food package assignment
Provide telephonic counseling and education
Data entry needed to support the WIC program
Process health and social service referrals
Provides telephonic follow-up nutrition education
Processes referrals to Mass Health, Supplemental Nutrition Assistance Program (SNAP), Transitional Aid to Families of Dependent Children (TAFDC) programs, and other health and human service programs
Manages client notifications for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
(Re)issuing of food/formula prescription benefits