WIC Clinic Service Specialist - Nacogdoches WIC

UTMB Health • Nacogdoches, TX

3d • Onsite

About The Position

Responsible for the daily operations of the WIC office by directing activities of the clerical staff members, issuing accurate food benefits, and maintaining inventory records on a daily basis. This role involves training and supervising clerical staff, managing clinic flow, ordering and inventorying supplies, and ensuring accurate record-keeping and client services within the WIC program.

Requirements

• Two years of WIC clerical experience.
• Ability to train and supervise clerical staff.
• Proficiency in managing clinic flow and scheduling.
• Experience with ordering, receiving, and inventorying supplies.
• Knowledge of accounting systems for returned items and reconciliation.
• Ability to conduct client interviews for verification and information gathering.
• Skills in performing anthropometric and laboratory measurements.
• Proficiency in data entry and computer systems for participant certification.
• Experience issuing food benefits and managing EBT cards.
• Ability to enroll and educate new clients on program policies and benefits usage.
• Strong organizational skills for filing and record maintenance.
• Experience conducting nutrition education classes.
• Experience conducting community outreach and group presentations.

Nice To Haves

• Experience with XP Plotting computer software for graphing.

Responsibilities

• Trains and supervises WIC clerical staff and oversees their daily job assignments.
• Manages clinic flow by approving and/or scheduling walk-in participants.
• Assists in the interview process of new WIC applicants.
• Completes Performance Appraisals Evaluations on clerical employees and assists with disciplinary procedures.
• Orders, receives, and inventories WIC clinic medical, office, and EBT supplies on a monthly basis.
• Manages the accounting system for returned formula and assures reconciliation on a weekly basis.
• Trains staff to issue benefits appropriately and accurately.
• Oversees the Breastfeeding Peer Counselor for breast pump inventory and supply ordering, reconciling monthly.
• Creates and maintains the WIC monthly appointment calendar.
• Assists with monthly quality assurance activities, including chart review and laboratory tests.
• Interviews WIC applicants for residency and income verification and obtains accurate dietary intake and medical history information.
• Performs anthropometric measures (height and weight) and laboratory measurements (finger sticks) for WIC Program clients.
• Calculates exact age in years and months, calculates BMI, and graphs height and weight on growth charts manually or using computer software.
• Performs quality assurance and equipment checks according to established policy.
• Accurately enters participant certification data into the computer.
• Issues computer-generated food benefits to clients.
• Ensures daily computer reports are performed to maintain security and accountability of Shopping List and EBT cards.
• Enrolls and educates new clients on WIC program policies and the use of Food Benefits in grocery stores.
• Answers telephone, greets clients, and schedules appointments.
• Follows up on missed appointments on a daily basis.
• Makes reminder telephone calls to clients for upcoming appointments.
• Maintains office organization by filing and updating WIC documentation and records.
• Issues returned formulas according to policy and maintains accurate inventory.
• Conducts nutrition education classes according to State Agency guidelines and Nutrition Education Plan.
• Conducts WIC outreach in the community, including group presentations.
• May function as a WIC Certification Specialist.

Benefits

• Equal Employment Opportunity
• Federal Contractor affirmative action for protected veterans and individuals with disabilities
• Actual salary commensurate with experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed