WIC Clerk

Sea Mar Community Health Centers•Everett, WA

9d•Onsite

About The Position

The WIC Clerk is responsible for clerical support, WIC participant prescreening, enrollment, orientation, benefit delivery and termination of clients on the Sea Mar WIC program. The WIC Clerk performs preliminary participant risk assessment, which may include, providing basic nutrition education, identifying and making nutrition and other health and community service referrals. The WIC Clerk is responsible for maintaining client flow, receiving and scheduling patients for WIC, MSS and Medical Appointments. The WIC Clerk is required to assist the Front Office Certifier Supervisor and WIC Coordinator as requested.

Requirements

High School or GED diploma is required.
Previous experience as receptionist and/or in WIC Program.
Works efficiently and with self-direction.
Possess the ability to deal patiently and empathetically with multicultural clientele, even under stressful conditions.
Possess the ability to work cooperatively as a member of the health care team.
Computer experience is desirable.
Possess writing skills sufficient to be understood by Registered Dietitians, WIC Clerks, Nutrition Assistants, the WIC Coordinator, and the WIC participant.
Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Possess the ability to understand a variety of instructions furnished in written, oral, diagram, or schedule form.
This person must have and maintain a TB test annually.
This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
Pre-hire and annual employee health screening required
Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.
This person must sign an oath of permanent confidentiality covering all patient-related information.
This person must receive a background check from the Washington State Patrol.

Nice To Haves

Interest and experience in basic nutrition and childhood development is desirable.
Bilingual, Bicultural - English/Spanish or English/Russian preferred.

Responsibilities

Greets and schedules WIC, MSS, and Medical appointments and considers all programmatic and client needs. Will demonstrate familiarity with WIC guidelines, assess client needs and preferences and obtain interpreters as needed.
Assists with WIC and Nutrition participant prescreening, enrollment, orientation and re-evaluation; distributes the needed forms or surveys to clientele.
Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
Demonstrates knowledge of the principles of growth and development over the life span.
Able to identify and categorize each patient’s age-specific grouping needs, such as those for infants, adolescent, or geriatric patients.
Conducts preliminary screening of applicants either on the phone and/or in person.
Maintains applicant waiting list according to nutrition risk code during times of maximum caseload enrollment.
Issues appropriate WIC food package, identifies contracted food vendor, issues manual or computerized food benefits and documents benefit issued.
Maintains complete and up-to-date WIC charts and statistics, including the birth outcome log, schedule and Nutrition encounters. Files all program maintenance information in a timely and accurate manner.
Triages client issues to the appropriate WIC personnel; provides brief nutritional counseling, encouragement (on breast feeding and formula use), and information on other Sea Mar services. Serves as liaison between Nutrition/WIC department and other clinic and community services, making appropriate referrals as needed.
Initiates and maintains daily and end of the month activities, including but not limited to sending out WIC warning and termination letters, making reminder calls to confirm WIC appointments, following up on failed appointments, and compiling monthly statistics.
Documents vendor and participant complaints and infractions and keeps Front Office Certifier Supervisor and WIC Coordinator abreast of the trends.
Attends selected clinic and WIC meeting and participates in continuing education, including local agency staff in-service meetings.
Assists with breastfeeding promotion and community nutrition education as needed.
Provides relief for front desk switchboard as assigned.
Assures timely, friendly and effective quality of services from reception to provider services.