WIC Breastfeeding Peer Counselor (PRN)

Denver Health and Hospital Authority•Denver, CO

9d•Remote

About The Position

We are recruiting for a mission-driven WIC Breastfeeding Peer Counselor (PRN) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department ACS-CHS Grants Funded Position Summary Are you passionate about supporting families and improving the health of mothers and babies? Join our team as a Breastfeeding Peer Counselor. In this entry-level role, you will provide basic breastfeeding support, encouragement, and nutrition education to pregnant and breastfeeding mothers enrolled in the WIC program. Support is primarily provided through a texting platform and phone calls, with occasional in-person interactions at the clinic. Bilingual English/Spanish communication skills are preferred to support WIC participants who prefer to communicate in Spanish. This is a peer-to-peer support role and does not involve providing medical advice. Complex breastfeeding or health concerns are referred to lactation consultants, healthcare providers, or other qualified staff. Advanced lactation credentials, such as CLC or IBCLC certification, are not required.

Requirements

High School Diploma or GED required
Must have breastfed at least one baby for a minimum of six months (not required to be currently breastfeeding)
Bilingual (English/Spanish) preferred
Strong communication and interpersonal skills
Ability to manage a caseload and complete documentation within required timeframes
Ability to maintain confidentiality and handle sensitive information
Ability to work independently and as part of a team
Strong organizational, problem-solving, and time management skills
Ability to adapt to changing priorities and respond appropriately under pressure
Basic computer proficiency, including Microsoft Office and texting platforms
Must pass background check and drug screening

Nice To Haves

Bilingual English/Spanish communication skills are preferred

Responsibilities

Provide one-on-one basic breastfeeding education, encouragement, and support to WIC participants (30%)
Counsel clients using phone, text messaging, and other approved communication methods (20%)
Educate clients on breastfeeding benefits, overcoming common barriers, and infant feeding basics (15%)
Maintain a caseload and conduct routine follow-ups per WIC policies and procedures (10%)
Assess client needs and refer to appropriate resources, including lactation consultants, healthcare providers, and community agencies, following established protocols (8%)
Respond to questions related to WIC services, basic nutrition, and common breastfeeding concerns (7%)
Maintain accurate, timely, and confidential client records (5%)
Notify supervisor of changes in client status or any concerns (2%)
Participate in required trainings, staff meetings, and continuing education (2%)
Promote public health and provide culturally responsive, client-centered service (1%)