Wholesale Representative

Mercola•Cape Coral, FL

1d•Remote

About The Position

This is your opportunity to become the person customers trust when every detail matters. You'll build meaningful relationships with business partners who depend on your professionalism, responsiveness, and follow-through. Every conversation creates confidence. Every order completed correctly strengthens trust. Every customer you help becomes part of your professional legacy. You'll experience the satisfaction of making complicated situations feel effortless while helping businesses succeed every day. Your accuracy won't simply move products—it will strengthen partnerships that last for years. You'll celebrate victories that customers notice and appreciate. You'll become the dependable expert colleagues rely on when excellence matters most. You'll help reshape the future of wholesale customer service by setting a new standard for precision, responsiveness, and genuine partnership. This is meaningful work where your organization, communication, and commitment create lasting impact far beyond a single transaction.

Requirements

Exceptional attention to detail with consistently accurate work.
Experience managing high-volume order processing or customer account administration.
Strong Microsoft Excel skills, including formulas, lookups, sorting, filtering, and pivot tables.
Excellent written and verbal communication skills.
Strong organizational skills with outstanding follow-through.
Ability to manage multiple priorities while maintaining accuracy.
Experience using CRM, database, or order-management systems.
Comfortable working independently while collaborating across teams.

Nice To Haves

Experience supporting wholesale or B2B customers.
Knowledge of health, wellness, or nutritional supplement products.
Experience with customer account management and inside sales support.
Familiarity with pricing compliance and wholesale account administration.

Responsibilities

Process wholesale and B2B orders accurately from order entry through shipment.
Resolve returns, refunds, reships, deductions, and customer issues promptly.
Review purchase orders, pricing, quantities, and terms before release.
Prepare Certificates of Analysis, vendor forms, new item documentation, and account paperwork.
Verify new wholesale accounts and maintain complete customer records.
Build strong relationships with wholesale buyers and support the outside sales team.
Grow existing accounts through cross-selling, upselling, and customer education.
Monitor pricing policies, account compliance, inventory availability, and product dating.
Maintain CRM records, promotions, discounts, and account information.
Serve as the primary contact for wholesale phone and email inquiries.

Benefits

Medical, Dental, and Vision coverage
Accident, Hospital Indemnity, and Critical Illness
Employee Assistance Program (EAP)
Employer Paid Life and AD&D Insurance
Optional Supplemental Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Health Spending Accounts
Dayforce Wallet – get paid as you earn
Employee Discount
Retirement Planning (401k with matching contribution)
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service, starting at 15 days annually.
9 Paid Holidays per year, including 1 floating holiday.