Free People Wholesale Operations Coordinator

Urban Outfitters•Philadelphia, PA

11d•Onsite

About The Position

Free People is looking for a Wholesale Operations Coordinator to be a Free People Ambassador by providing exceptional customer service skills such as meeting deadlines, assisting with customer requests, and using flexible/creative approaches to improve business. Each member of the Wholesale Operations Team is responsible for maintaining a subset of accounts on a day-to-day basis. This is a full-time position.

Requirements

Demonstrated excellence in retail customer service and advocacy
Strong communicator: proactive, effective, and positive
Excellent team leadership, as measured by positive feedback from internal partners and customers
Professional and respectful with all internal teams and external customers

Nice To Haves

Associate's or Bachelor's Degree in Fashion, Business, or a related field a plus but not required.

Responsibilities

Own Return Authorizations and Credits for the Sale’s Team.
Assist with budget management for returns and credits each month by completing daily tasks, providing weekly and end-of-month reporting to ensure targets are met.
Partner with Account Executives to ensure specific customer requests are completed timely and accurately.
Be able to provide information to Account Executives to ensure correct decisions are being made regarding order entry and maintenance.
Provide possible outcomes to Account Executives to ensure the best course of action is chosen.
Be a customer advocate by suggesting process improvements and problem-solving atypical situations.
Report shipping issues directly to the fulfillment center to ensure they are rectified for the incident and corrected going forward.
Enter orders timely and accurately to ensure orders are sent to the fulfillment center in time to meet the customer’s request.
Complete Order Maintenance on open orders for existing and new accounts.
Lead cross-functional team communication with the Credit, Customer Service, Transportation and Fulfillment Center in preparation for allocations.
Manage flow of orders via allocations to Free People’s fulfillment centers in the US and UK.
Ensure customer needs are balanced with maximizing sales.
Assist with new account set ups and ensure all new accounts are set up accurately in our ERP and B2B systems.
Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows.
Other duties as assigned